Possible Reason The IP Settings Are Not Visible On A Zebra Printer

Article ID: 96738709




IP Settings are not visible on the LCD of the printer or listed on the Network Configuration label.

Printer configuration shows Active Print Server 'Unknown' 

Applies To

Zebra Printer using a ZebraNet Print Server

Cause or Overview

The Desktop and Tabletop printers will only show the IP settings for an active ZebraNet Print Server.


Printer shows Active Print Server 'Unknown'  here are some possible causes:

  • 10/100 Print Server with Status LED Red: The ZebraNet 10/100 Print Server (internal and external) require a live link in order for the print server to be active. Make sure your printer has a connection to a live network.
  • Wireless Print Server Not Associated: If you are trying to set up a ZebraNet Wireless Print Server, the print server must associate to an active WLAN before the printer will recognize it as an Active Print Server. Read More>>

  • Neither Wired or Wireless Print Server IP Settings are visible: Only one device can be the Active Print Server.   The default on the Tabletop printers is to skip check for wired at bootup.  If you have both Wired and Wireless Print Servers on a Tabletop printer, the Wireless Print Server is the Primary Device by default and the Wired can act as a back up.  If the Wireless Network goes down, you will have to power cycle the printer to make the Wired Print Server Active. Read More>>