Printer with Wireless Option fails to communicate via Wired Print Server due to Wireless Primary Setting

Article ID: 01431304

Details


 

Symptom

  • Fails to print when communicating via a wired print server with wireless option installed
     - You can ping the IP address
     - The print server can be "discovered" 
  •  TCP/IP address is not showing up on LCD display
  • Printer's Web pages not viewable
  • Printer will not print the print server's configuration label when the test button is pressed. 

 

Applies To

Zebra Printers with the Wireless Option using V60.x firmware and higher

 

Solution

 Verify the Printer LCD Menu Item 'WIRED PS CHECK' is set to 'Yes'. By default the Wireless option will be the default or primary device. 

On the printer's Front Panel LCD go to:

WIRED PS CHECK?

Options:  YES or NO

Change the setting to Yes and save.

Note: This option is only displayed on front panel LCD if a ZebraNet Wireless Option is installed.

For further details see Primary vs. Secondary. Read More>>.

If your printer does not have the setting Wired PS Check in the LCD, look for the setting Active Print Server instead.  The options will be WirelessWired, or Unknown.  Xi4 and Z Series use the setting Active Print Server.