Reactivate an MCL Client Device License after return from repair

Article ID: 05531542

Question


 

How to reactivate a device's MCL Client License after it has been sent in for repair Why do I get a device is no longer valid license message?

Facts


 

Mobile Computers , MC75A , VC6090 , WT41N0 , VC6096 , MC9000 and 9060 CE , MC75 , MC70 , MC55 , MC9200 , MC67NA , MC9190-G , MC55N0 , MC2180_Delete , MC65 , EMB Products , MC67ND , MC9090 WM , MC9090 CE , MC9000 and 9060 WM , ES400 , MC3200 Rugged Mobile Computer , MC9500-K , MC45 , MC55A0 , MC55A0-HC , MC67 , VC5090 , VC6000 , VC70 , MC2100 , MC3000 , MC3100 , WT4000 , MC1000

Answer


 

The device has been sent in for repair and the license no longer activates the MCL Client. You will need to open a support case to have the reactivation performed. You will need the following information to do so:

  • The RMA number from the repair
  • The MCL license number that was loaded on that device that was repaired.
  • Acknowledgement that you tried the license first. Even though serial number may have changed, in some instances the license still activates. (based on UUID of the device)
  • Acknowledgement that you know the password of the original password. Even though the license is replaced, it still uses the same password to activate.

+ Product Codes

  • ES400 Enterprise Smartphone
  • MC1000 Mobile Computer
  • MC2100 Mobile Computer
  • MC3000 Mobile Device
  • MC3100 Mobile Computer
  • MC3200 Mobile Computer
  • MC45 Mobile Computer
  • MC55A0
  • MC55A0-HC
  • MC55N0
  • MC65 Mobile Computer
  • MC67 NA Mobile Computer
  • MC67ND Mobile Computer
  • MC70 Mobile Computer
  • MC75 3.5G Worldwide Enterprise Digital Assistant (EDA)
  • MC75A Mobile Computer
  • MC9000 9060 Mobile Device
  • MC9090 CE Mobile Computer
  • MC9090 WM Mobile Computer
  • MC9190-G Mobile Computer
  • MC9200 Mobile Computer
  • MC9500-K Mobile Computer
  • VC5090 Vehicle-mounted Computer
  • VC6000 Vehicle Mounted Computer
  • VC6090 Vehicle-mounted Computer
  • WT4000 Wearable Mobile Computer
  • WT41N0