Windows Driver Spooler Issue - Zebra Card Printers ZXP1/ZXP3

Article ID: 96184164

Details


 

Symptom

Print job stay in windows spooler but print job is not starting.
Printing works fine but after rebooting the PC the print job stay in spooler using CardStudio.
Printer shows offline but you are still able to ping the printer and enter the print server webpage. (server 2008 R2 & Server 2012 environment) 

Applies To

ZXP1 and ZXP3 Card Printers

Cause or Overview

 The Card ZXPPlvAsyncUIClient.exe program must be running to avoid the issue. 

Solution

1. Make always sure you have installed the latest driver and firmware versions.

Drivers:

Firmware:

 

2. Have the ZXPPlvAsyncUIClient.exe program running on the background of windows. 

Check if it is running in the task manager: (Ctrl+Alt+Delete)

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If not running it will need to be added.

a. Find the ZXPPlvAsyncUIClient.exe in the program files: 

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b. Copy the program to the startup of Windows 7 (WIN8 c:\programData\Microsoft\windows\start menu\programs\startup)

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Copy and Paste the file

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