Windows Driver Spooler Issue - Zebra Card Printers ZXP1/ZXP3
Article ID: 96184164
Symptom
• Print job stay in windows spooler but print job is not starting.
• Printing works fine but after rebooting the PC the print job stay in spooler using CardStudio.
• Printer shows offline but you are still able to ping the printer and enter the print server webpage. (server 2008 R2 & Server 2012 environment)
Applies To
ZXP1 and ZXP3 Card Printers
Cause or Overview
The Card ZXPPlvAsyncUIClient.exe program must be running to avoid the issue.
Solution
1. Make always sure you have installed the latest driver and firmware versions.
Drivers:
- Latest Driver for the ZXP1 Printer Read More>>
- Latest Driver for the ZXP3 Printer Read More>>
Firmware:
- Latest Firmware for the ZXP1 Printer Read More>>
- Latest Firmware for the ZXP3 Printer Read More>>
2. Have the ZXPPlvAsyncUIClient.exe program running on the background of windows.
Check if it is running in the task manager: (Ctrl+Alt+Delete)
If not running it will need to be added.
a. Find the ZXPPlvAsyncUIClient.exe in the program files:
b. Copy the program to the startup of Windows 7 (WIN8 c:\programData\Microsoft\windows\start menu\programs\startup)
Copy and Paste the file

+ Product Codes
- ZXP Series 1 Standard Card Printers
- ZXP Series 1 Standard Card Printers
- ZXP Series 3 Card Printers
- ZXP Series 3 Professional Card Printers
- ZXP Series 3 with Security Enclosures
- ZXP Series 3C Card Printers (China Only)