The image does not fully transfer to the card using a ZXP Series 8 Printer

Article ID: 68171729



Topic or Information

Improperly or partial image transfer to cards during printing with ZXP Series 8 Card Printer

Applies To

ZXP Series 8 Card Printer


The likely cause is related to insufficient heat being applied during printing.

Each card type uses different heat settings for the transfer process. Ensure that the correct card type is selected in “Printing Preferences”. If the card type is not found in the drop down menu then use the “Custom 1” or “Custom 2” card type selection to adjust the transfer temperature and transfer speeds to have the image fully transfer to the card. Please see Card Adjustment PDF found below for further detail on adjustment settings.

If this fails to resolve your issue please select “Submit a Case Online” located under “Additional Assistance” (right column of this page) and provide details related to your problem for technical support assistance.

Additional Information

ZXP Series 8 Darkness and Color Adjustment  Read More>>


+ Product Codes

  • ZXP Series 8 Card Printer
  • ZXP Series 8 High Security Retransfer Card Printer
  • ZXP Series 8 Secure Issuance Card Printer