The pairing bar code on the PL370/PL470 is no longer readable with the P370/P470.

Article ID: 31297427

Symptom

The pairing bar code on the PL370/PL470 is no longer readable with the P370/P470.

Facts

P370, P470, PL370, PL470

Root Cause

Damage to the label makes the bar code unreadable.

Resolution

There are multiple pairing bar codes at various locations on the PL370/PL470 cradle. They are located on the cradle’s top surface, on the side of the cradle and on the underside of the cradle (where the cables are connected).

If all of the pairing bar codes are no longer readable, a new pairing bar code can be made by Motorola Solutions based on the serial number of the cradle.
  1. Check the side and underside of the cradle for the other pairing bar codes.  The underside of the cradle will have two bar codes on one label.  The bottom bar code is the pairing bar code.
  2. If none of the pairing bar codes will scan, contact the Zebra Enterprise Interaction Center within the United States and Canada at 1-800-653-5350.  For all other countries, please refer to contact information on the web (Read More>>)
  3. Please have the serial number of the cradle (located on underside of cradle, above the pairing bar code) available, so that a new pairing bar code can be made for you.