Two Zebra Printers Printing Different Size Images

Article ID: 42339045

Issue / Question

Two printers are receiving label requests from the same source and are printing different size images or text. They may appear to be too large or too small depending on the original printer being compared.

Applicable To

Zebra Printers used in the same application

Resolution / Answer

Cause or Overview

Many Zebra printer models support multiple printhead resolutions as an optional selection when purchasing the printer. Sending the same label format to printers with different resolutions will result in variations in the size of the image. For example, sending a 203 dpi format to a 300 dpi printer will result in an image that is approximately 33% smaller.  


  1. Verify the printhead resolution is the same on both printers by comparing a printer setup label (Configuration Label). Note the line that states the Resolution value. These should be the same on both printers. Refer to Cancel Key Self Test for more information.

  2. If you are printing from two different drivers or software applications, verify that you have selected the correct resolution for the printer model you are using. Some Zebra Printers offer multiple resolutions when purchasing the product, and your settings must match the actual printer being used. For example, if you select a 220Xi4 300 dpi driver and you are printing to a 220Xi4 200 dpi printer, the image will be 30% larger due to the resolution mismatch.


NOTE Some printers offer field conversion kit options that a qualified Zebra Service Technician can install. Consult with your Zebra Reseller for details.

+ Product Codes

  • 105SLPlus Industrial Printers
  • 105SLPlus Industrial Printers
  • 110Xi4 Industrial Printer
  • 140Xi4 Industrial Printer
  • 170Xi4 Industrial Printer
  • 220Xi4 Industrial Printer
  • PAX Print Engines
  • Xi Series Industrial Printers
  • Z Series Industrial Printers
  • ZD410 Series
  • ZD410D
  • ZD420 Series
  • ZD420-HC
  • ZD420C
  • ZD500 Desktop Printer
  • ZD500 Desktop Printer
  • ZE500 Print Engines
  • ZE500 Print Engines
  • ZM400
  • ZM600
  • ZT200 Series Industrial Printers
  • ZT210 Industrial Printer
  • ZT220 Industrial Printer
  • ZT230 Industrial Printer
  • ZT400 Series Industrial Printers
  • ZT400 Series RFID Printers
  • ZT410 Industrial Printer
  • ZT420 Industrial Printer