"Unable to Install Windows Service" when activating a ZebraDesigner Key

Article ID: 73744935

Details


 

Symptom

This solution also applies to instances where the "Installation ID:" value is blank when accessing the License Manager program

Applies To

ZebraDesigner Pro v2, ZebraDesigner for XML v2, ZebraDesigner for MySAP v2

Cause or Overview

The necessary licensing services may not be running

Solution

1. First, reinstall the Service
  •  Log on to the computer with administrative privileges and reinstall ZebraDesigner.
  •  With administrative privileges. Go to Start > Settings > Control Panel > Administrative Tools > Services and verify the status of the following services. One or both services may be present :-
                 o   AST Service.
                 o   Nalpeiron Licensing Service
  •  Start the service(s) if necessary. Verify the startup type for the service(s). Right click on each service and click properties. Set the startup type to Automatic and click apply.
  • Next, try to activate the license.
2. If unable to reinstall the Service, consult with an Administrator

Helpful information

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