Updating Kiosk Printer Errors within the Kiosk Windows and Kiosk OPOS Drivers

Article ID: 15352603

Details

Topic or Information

Kiosk printers have the ability to report a Low Paper media error.  (The Low Paper sensor is optional) In order to avoid false responses a Low Paper sensor status averaging is performed. 

Applies To

Zebra Kiosk Printers (KR203, TTP2020, TTP2030, TTP7030)

Details

To accomplish this, the Low Paper condition must be detected for 3 consecutive print cycles before reporting the condition (Paper Near End is displayed in the driver status). When paper is replenished the Low Paper condition will not change back to normal until 3 cycles detect the replenished paper.  

 
In summary, each time the printer cuts paper the sensor is checked and according to the KR203 SW Integrations Guide, when the status has been low for three cuts it will change to Paper Near End. The sensor must see the replenished paper for three consecutive cuts to resolve this status and eliminate a Paper Near End error in the driver. 
 
The correct reading from the Kiosk Windows driver is also available from the Zebra Kiosk OPOS Driver. The following Kiosk receipt printers are supported by both the Kiosk Windows driver and the Kiosk OPOS Driver:
 
  • KR203
  • TTP2020
  • TTP2030
  • TTP7030 
 
If you are not seeing the reported errors correcting after three consecutive cuts, make sure you are using current firmware in your Kiosk printer.  The new Kiosk Printer Driver Version 1.3.510.83 detailed in the product information bulletin has been released and posted to zebra.com.  In addition, an updated Zebra Printer Driver User Guide (P1006873-004 Rev. A) has also been posted.
 
The new driver, release notes and user guide can be downloaded by clicking on the following link   Read More>>
 
Search for your Kiosk printer to navigate to the printer's support page. Click on the Drivers or Manuals tab to access the windows driver version .pdf file that includes information on how to install the new driver.