UPS LP2844 and UPS ZP450 Printer Setup and Troubleshooting

Details

Topic or Information

UPS Printers are used exclusively for UPS Worldship and do not support general printing applications

Applies To

UPS LP2844, UPS ZP450

Details

Zebra manufactured UPS Printers are only designed to work with UPS shipping applications and 4x6 shipping labels. The UPS driver is required for use with the UPS Printer and the normal ZebraDesigner Driver from the Zebra Website  cannot be used with these specialty printers.

Cautions

• Do not load standard Zebra Printer firmware. Special UPS firmware is the only compatible firmware for the printer
• Do not load the ZebraDesigner Printer Driver. Only use the UPS printer driver with the Zebra UPS Printer

Technical Support 

Zebra Technical Support will only support the printer as a standalone device to assure the printer is calibrated and able to print a selftest label. i.e. Determine the printer is functioning and able to print a label.

UPS Support will support the UPS Driver installation, configuration, and setup to allow printing from the Worldship application.  

The UPS Driver is available from the UPS Website  Read More>>

UPS Technical Support 888-553-1118 (United States)

Common Problems

Print Quality

White lines – Clean the printhead

   > LP2844 Printhead Cleaning Read More>>

   > ZP450 Printhead Cleaning Read More>>

Note: If the white lines persist the printer may need the printhead replaced. Review your service options.

Print is too light or too dark.  - Verify the printer darkness setting in the UPS Driver is properly set to optimize your print intensity

Communications

USB – assure the cable is properly connected.

- Check your printer setup in Windows and assure the proper driver is being used 

- Verify you do not have multiple instances of the driver installed

-       Contact UPS Technical Support for driver setup assistance if the problem persists

Calibration

Red light flashing (LP2844/ZP450) indicates a paper out or calibration issue

- Run calibration

         > UPS LP2844 Calibration Read More>>

         >  UPS ZP450 Calibration Read More>>

Hint: After completion the printer should feed one label each time the Feed Button is pressed.

No selftest

If the printer fails to perform a selftest on power up you will have to review your service options 

No Power

LP2844 -  Verify you are using the correct power supply with the printer.

ZP450 - Make sure the power connector at the rear of the printer is properly seated in the receptacle