USB Kiosk printer is listed as offline when printing from Windows

Article ID: 79203991

Details


 

Symptom

Microsoft Windows XP or Microsoft Windows 2000 incorrectly indicates that your USB printer is offline. This problem occurs even though the printer is turned on and is correctly connected to the USB port.

Applies To

Zebra TTP Series Kiosk Printers

Cause or Overview

CAUSE This problem may occur when the following conditions are true for the printer:

  • The Auto Power On setting is turned off.
  • The printer ran out of paper during a print job.
  • The printer was turned off and then turned on. 

 

Solution

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 322389 (http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack.

Windows XP hotfix information A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support.  Read More>>

Note: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites:

  • No prerequisites are required.
  • Restart requirement You must restart your computer after you apply this hotfix.
  • Hotfix replacement information
  • This hotfix does not replace any other hotfixes.

File information:

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 64-Bit Edition

Date TimeVersion  Size File name

--------------------------------------------------------------

29-Jan-2004 01:09 5.1.2600.133798,560 Usbprint.sys

Windows XP

Date TimeFile name

--------------------------------------------------------------

29-Jan-2004 01:09 5.1.2600.1337 24,960 Usbprint.sys

Windows 2000 hotfix information A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support.  Read More>>

Note: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites:

  • No prerequisites are required.
  • Restart requirement You must restart your computer after you apply this hotfix.
  • Hotfix replacement information
  • This hotfix does not replace any other hotfixes.

File information:

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000

DateTimeSize File name
--------------------------------------------------------------

02-Jun-2004 Usbprint.sys

Windows Server 2003 hotfix information A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support.  Read More>>

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites No prerequisites are required. Restart requirement You must restart your computer after you apply this hotfix. Hotfix replacement information This hotfix does not replace any other hotfixes. File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 64-bit versions

Time Size File name

--------------------------------------------------------------

30-Jun-2004 22:50 5.2.3790.186 51,712 Usbprint.sys

21-Apr-2004 16:35; 271 Branches.inf

 

30-Jun-2004 23:36