Symptom
When Attempting to Hard Reset the SPT15XX, SPT17XX or SPT18XX, the Device Does Not Prompt to “Erase All Data”
Article ID: 07584592
Cannot hard reset SPT15XX, SPT17XX or SPT18XX.
Facts
SPT1500, SPT1700 and SPT1800 Series Terminal
Root Cause
User is not holding down power button for a sufficient amount of time.
Resolution
Hold down the power button for at least 5 seconds.
- Hold down the power button, while pressing and releasing reset.
- Continue to hold the down power button for at least 5 seconds before releasing.
