When Attempting to Hard Reset the SPT15XX, SPT17XX or SPT18XX, the Device Does Not Prompt to “Erase All Data”

When Attempting to Hard Reset the SPT15XX, SPT17XX or SPT18XX, the Device Does Not Prompt to “Erase All Data”

Article ID: 07584592

Symptom

Cannot hard reset SPT15XX, SPT17XX or SPT18XX.

Facts

SPT1500, SPT1700 and SPT1800 Series Terminal

Root Cause

User is not holding down power button for a sufficient amount of time.

Resolution

Hold down the power button for at least 5 seconds.
  1. Hold down the power button, while pressing and releasing reset.
  2. Continue to hold the down power button for at least 5 seconds before releasing.

+ Product Codes