When Attempting to Hard Reset the SPT15XX, SPT17XX or SPT18XX, the Device Does Not Prompt to “Erase All Data”

Article ID: 07584592

Symptom

Cannot hard reset SPT15XX, SPT17XX or SPT18XX.

Facts

SPT1500, SPT1700 and SPT1800 Series Terminal

Root Cause

User is not holding down power button for a sufficient amount of time.

Resolution

Hold down the power button for at least 5 seconds.
  1. Hold down the power button, while pressing and releasing reset.
  2. Continue to hold the down power button for at least 5 seconds before releasing.