Zebra Kiosk Printer Produces Blank Printouts

Article ID: 84934033

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Topic or Information

The printer appears to operate correctly, yet all printouts come out blank.

Applies To

Zebra Kiosk Printers

Details

Please make sure that you are loading the paper with the correct side facing up. One side of the paper has a special thermal coating, the other is just plain paper. You can confirm which side is which by scratching the paper. The thermally sensitive side will leave a black mark where you scratched it. Load the roll so that the outside of the roll (the thermal side) is facing up, i.e., the paper feeds overhand rather than below the roll.