ZebraDesigner Pro Does Not Start

Article ID: 87007855

Details


 

Topic or Information

ZebraDesigner Pro does not start

Applies To

ZebraDesigner Pro2

Details

ZebraDesigner Pro does not start. There may or may not be any error messages

This solution addresses the following problems: Application fails to start

ZebraDesigner application just does not run. You have successfully installed ZebraDesigner software following the installation instructions. When you double click the ZebraDesigner icon, the application starts loading, you can see the hour glass icon, but then nothing happens or any error message may occur but ZebraDesigner software does not open.

The reason for the behavior can be caused by Data Execution Prevention (DEP) functionality. Data Execution Prevention (DEP) is a set of hardware and software technologies that perform additional checks on memory to help prevent malicious code from running on a system. In Microsoft Windows XP Service Pack 2 (SP2) and Windows 2003 Server, DEP is enforced by hardware and by software.

ZebraDesigner software is detected as software with malicious code that could harm the Windows system and is prevented from being run without any error message displayed.

ZebraDesigner software does not contain any harmful contents and will not corrupt your Windows system. 

A detailed description of the Data Execution Prevention (DEP) feature is available online in Microsoft Knowledge base in Article 875352. Read More>>

Workaround/Solution

A possible solution is to disable DEP for the application.

You have the following two alternatives available:

Workaround 1 (recommended): Disable the DEP checking for ZebraDesigner software only. When you will start ZebraDesigner software, Windows will not check it for malicious code. Please follow these steps:

  1. Run System from Control Panel.
  2. Go to Advanced tab.
  3. Click on the Settings button in the Performance section.
    Performance Options dialog box will open.
  4. Go to the tab Data Execution Prevention.
  5. Enable the option, "Turn on DEP for all programs and services except those I select "
  6. Click the Add button and add the ZebraDesigner executable file to the list. The default location of the ZebraDesigner executable file is the following:

 

C:\Program Files\ZebraDesigner...\Bin\Design.exe

     or
 
C:\Program Files\Zebra Technologies\ZebraDesigner...\Bin\Design.exe
 
Workaround 2: Disable the DEP checking globally for your computer. When you run any application on your computer, Windows will not check it for malicious code. Please follow these steps:

  1. Run System from Control Panel.
  2. Go to Advanced tab.
  3. Click on the Settings button in the Startup and Recovery section.
    Startup and Recovery dialog box will open.
  4. Click on the Edit button.
  5. BOOT.INI file will be opened in the Notepad editor.
  6. Change the parameter
    /NoExecute=OptOut
    into
    /Execute
  7. Reboot the computer.