ZM-Series Printer Cutter Information and Problem Solutions

Symptom

Cutter related problems and information related to the following issues

• Failure to cut or not cutting when expected
• LCD Error - CUTTER JAMMED
• Cutter jams
• Does not cut all the way through
• Not cutting at the gap

Affected

ZM Series Printers with cutter option installed 
See the Cutter Option Installation Instructions Read More>>
 

Problem and Resolutions

How it Works

 The printer prints a label and moves it to the cut position. The cut position will be the detected gap for Non-Continuous media (if Continuous media, the specified label length). The cut is performed and the label then retracts to position the leading edge of the next label under the printhead for the next print cycle. The cut cycle and backfeed take about 1 second to complete. If the printer does not detect the cutter returning to the home position within a specified time it will display a CUTTER JAM Error and require user intervention.

The printer must be configured for Cutter Mode to cut labels. There are several methods that may be used to set the printer to Cutter Mode and will depend on your application. 

The printer will cut after printing each label unless configured otherwise via the application or ZPL commands. There is limited batch control cutting via drivers/application software. Use of specific ZPL commands does allow for more dynamic cut control.