ZM-Series Printer Wireless Network Set-Up and Troubleshooting

Article ID: 55661051

Details


 

Description

Zebra Printer for wireless network setup includes how to configure a printer for a wireless  network, and viewing the printer’s network settings.

Applies to

ZM and RZ Wireless Networked Printers 

Requirements

  • ZebraNet Wired and Wireless Print Servers User Guide. Read More>>
  • A wired network or cable connection (USB, Serial, Parallel) to the printer for sending wireless setup configurations

 
You can use the printer's webpage to configure the wireless settings if you have a wired network connection. Also, Zebra offers 2 tools or utilities that can be used to configure the printer wireless functionality:

** Download the latest version from the Zebra website to assure proper configurations are applied. Also save and power cycle to apply setting.

Both of these applications allow you to connect to the printer via local connection (USB, parallel, or serial) or wired Ethernet to send the wireless settings to the printer.

Note: When connecting the printer USB make sure the latest version of the Zebra Designer Driver has been installed.  The ZD driver can be downloaded from zebra.com.   It should be noted that the latest version of the driver is included with the latest version of the ZSU downloaded from zebra.com.  

 

Procedure

  1. Following the steps outlined in the tool (utility) you used to configure your wireless printer.
    - Zebra Setup Utility (ZSU) Read More>>
    - ZebraNet Bridge Read More>>
  2. Power cycle the printer or reset the network on the printer to connect the printer to your WLAN after sending your WLAN settings.
  3. Try to ping the IP address of the printer or view the printer web page, to see if the printer was able to connect to your network.
  4. If the ping is successful your printer is now connected to the network.  

 

Problem/Resolution

Normal Display after Connection

User-added image

PRINTER READY with Active Radio Pulse 
 

User-added image

Press the Plus (+) Button to display SIGNAL STRENGTH

User-added image

**SIGNAL STRENGTH Indicator when connected 

 ** Signal strength does not include an indication of signal noise. For example a low signal level could work fine if there is little noise.

   

Error is Displayed, Radio Pulse never starts, or a (-) is displayed after connection attempt

These errors could be due to a weak/noisy signal or incorrect wireless settings.

User-added image

Radio Pulse changes to " - " Line
Connection failed or never starts a Radio Pulse indication

User-added image

POOR SIGNAL

This could be due to a weak signal or a failed connection attempt (incorrect wireless settings)

User-added image

NOT CONNECTED

This could be due to a weak signal or a failed connection attempt (incorrect wireless settings)

 

 Press the Plus (+) button to view SIGNAL STRENGTH and you may see one or more of these

 All these indications can be due to a weak signal or a failed connection attempt (incorrect wireless settings)

User-added image

NOT ASSOCIATED

User-added image

NOT AUTHENTICATD

User-added image

NO CARD INSERTED

  

-Make sure the printer is a the latest version of printer firmware available from Zebra.com

-Make sure the software utility used to configure the printer is at the latest version from Zebra.com

-Make sure the wireless network settings are saved on the printer and match the WLAN where you are trying to connect.  Hint: The settings like ESSID are case sensitive. Print a Network Configuration Label to verify Read More>>

-If the printer has both a wired and wireless print server, make sure Wireless is set for the Primary Network. Read More>>

- Try defaulting the network settings and reconfiguring your wireless settings Read More>>

 

Helpful Links

 

Description Link
Defaulting the Network Settings Defaulting Network Setting Procedure Read More>>
Viewing a Network Configuration Label Print a Network Configuration Label Read More>>
Viewing the Printer Configurations Print a printer configuration label Read More>>