ZQ500 BT Pairing Event Pairing Failed Using an Android Device

Article ID: 74903008



Topic or Information

BT Pairing Event Pairing Failed on the ZQ500 Display when attempting to make a Bluetooth Connection

Applies To

ZQ500 Printer connecting via Bluetooth to an Android Device


A user attempts to make a Bluetooth connection to the ZQ500 Mobile printer and gets the following error.

User-added image

Repeat the connection process and press the Check Box when the PIN is on the Display. This step is not obvious but required when using an Android Device.

 User-added image

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Additional Information

Bluetooth Wireless Connection Guide Read More>>


Keith E

+ Product Codes

  • ZQ500 Series Mobile Printers
  • ZQ510 Mobile Printer
  • ZQ520 Mobile Printer