Network Connect firmware for Link-OS Printers

Article ID: 47289435

Issue / Question

What is Network Connect? 

Where can I get Network Connect firmware? 

Can I get printers pre-installed with Network Connect?

Applicable To

ZT620, ZT610, ZT510, ZT230, ZT220, ZT210, ZT420, ZT410, ZT411, ZD500, ZD420, ZD410 and ZD620

Resolution / Answer

What is Network Connect?
Network Connect is a set of Zebra products that allow direct two-way communication to and from PLC’s and Zebra Network Connect products.

What Protocols are supported for communication with PLC?

  • EtherNet/IP – is a Rockwell, Allen-Bradly protocol​​​​​
NOTE The Profinet Protocol is currently not supported by Zebra Printers


Is Network Connect available on all printers?

Printers require special firmware to be purchased and uploaded into a printer or it comes preconfigured with special firmware from the factory, to be able to get EtherNet/IP connectivity. Applicable to and supported on Link-OS printers with Ethernet except for printers running emulation.

Which printers support Network Connect?
The following lists the printers that support Network Connect firmware.

  • ZT620
  • ZT610
  • ZT510
  • ZT230
  • ZT220
  • ZT210
  • ZT420
  • ZT410
  • ZT411
  • ZD500
  • ZD420
  • ZD410
  • ZD620

Can a non-Link-OS printer support Network Connect?
Non-Link-OS printers, such as the ZE500 do not support Network Connect firmware.

Where can I purchase the Network Connect firmware?
You may refer to our Zebra Leads Management team and they will be able to direct you to our Zebra Partners to purchase the firmware.

How do I acquire the Network Connect printers?
There are 2 methods of acquiring a printer with Network Connect firmware.

  • Purchase the Network Connect firmware and update it to your Link-OS printer
  • Purchase the printer preconfigured with Network Connect

What is the part number for the Network Connect firmware?
The part number is CAG-P1096531.

What will I receive when I purchase the firmware?
You will either receive a physical card or an email that contains the license key and firmware download link.
You will also receive instructions on how to use the license and install the firmware into the printer.

CAUTION You may receive multiple download links to download the firmware. Each download link is for different printer models.

Please ensure to download the correct firmware for the correct model.
Updating the wrong firmware to the printer will end up with firmware upload failure and the license key used up. You may refer to the list below.
  • ZT4x0 –
  • ZT2x0 –
  • ZD500 –
  • ZT5x0 & ZT6x0 –
  • ZD4x0 & ZD6x0 –
  • ZT411 –

Can I get the part number for the printers pre-configured with Network Connect?
Yes, you can. However, you will need to know what other options you require the printer to have beforehand, such as the printhead resolution (e.g. 203dpi, 300dpi, etc.), communication options (e.g. Wireless only, Bluetooth only, Ethernet only, etc.), and media handling options (e.g. with a dispenser/peeler, cutter, rewind, etc.)

Please reach out to Zebra Leads Management at +1 877 208 7756 (USA) for further clarification and assistance.

+ Applicable Products

  • ZD410D
  • ZD420C
  • ZD420D
  • ZD420T
  • ZD500 Desktop Printer
  • ZD500R RFID Printers
  • ZD620-D-T
  • ZD620-D-T-HC
  • ZD620D
  • ZD620D-HC
  • ZD620T
  • ZD620T-HC
  • ZT210 Industrial Printer
  • ZT220 Industrial Printer
  • ZT230 Industrial Printer
  • ZT410 Industrial Printer
  • ZT420 Industrial Printer
  • ZT510 Industrial Printer
  • ZT610 Industrial Printer
  • ZT620 Industrial Printer