ZD620 & ZD420 'Ribbon In' Error

Article ID: 19105279

Issue / Question

What to do when the 'Ribbon In' error is displayed?

Applicable To

ZD420 and ZD620

Resolution / Answer

The ZD420 and ZD620 printers have a user interface which provides basic operating status including the Supplies indicator:

The Supplies Indicator notifies the operator of the need for replacing printing supplies (labels, receipt paper, transfer ribbon, etc.) when prompted.

A 'Ribbon In' condition will occur when the end of the ribbon roll has been detected, a missing ribbon cartridge, or the ribbon cartridge needs replaced to continue printing when the printer is in thermal transfer mode.

The Supplies Indicator will blink red for a Ribbon In condition as seen below:-

For details on troubleshooting a 'Ribbon In' error on the ZD620 and ZD420 printers, Click Here>>

To access the ZD620 and ZD420 User Guide for further information about these printers, Click Here>>

+ Applicable Products

  • ZD420-D-T
  • ZD420C
  • ZD420D
  • ZD420T
  • ZD620-D-T
  • ZD620D
  • ZD620T