Issue / Question
What to do if a 'Ribbon Out' Error is seen on the front panel display of a ZE500 or ZE500R?
Applicable To
ZE500 and ZE500R
Resolution / Answer
When a "Ribbon Out" alert is given on the front panel display, the below will conditions will occur:-
The printer stops
The Ribbon light is on
The Error light flashes
Please see the below table for possible causes and recommended solutions:-
Ribbon Out Table
| Display Condition | Possible Cause | Recommended Solution |
| The print engine stops; the Ribbon light is on; the Error light flashes. | In thermal transfer mode, ribbon is not loaded or incorrectly loaded. | Load ribbon correctly. See Load Ribbon and Media |
| The print engine stops; the Ribbon light is on; the Error light flashes. | In thermal transfer mode, the ribbon sensor is not detecting ribbon. | 1.Load ribbon correctly. See Load Ribbon and Media 2.Calibrate the print engine. See Calibrate the Ribbon and Media Sensors |
| The print engine stops; the Ribbon light is on; the Error light flashes. | In thermal transfer mode, media is blocking the ribbon sensor. | 1.Load media correctly. See Load Ribbon and Media 2.Calibrate the print engine. See Calibrate the Ribbon and Media Sensors |
| The print engine stops; the Ribbon light is on; the Error light flashes. | In thermal transfer mode, the print engine did not detect the ribbon even though it is loaded correctly. | 1.Print a sensor profile. See Print a Sensor Profile 2.Calibrate the print engine - see Calibrate the Ribbon and Media Sensors or load print engine defaults (see options under Exit Setup Mode) |
| The print engine stops; the Ribbon light is on; the Error light flashes. | If you are using direct thermal media, the print engine is waiting for ribbon to be loaded because it is incorrectly set for Thermal Transfer mode. | Set the print engine for Direct Thermal mode. See Print Method |
For a deeper explanation on Sensor Profiles, Click here>>
For more details, please see the ZE500 User Guide. Click here>>
