ZE500 "Ribbon Out" Error

Article ID: 20391821

Issue / Question

What to do if a 'Ribbon Out' Error is seen on the front panel display of a ZE500 or ZE500R?

Applicable To

ZE500 and ZE500R

Resolution / Answer

When a "Ribbon Out" alert is given on the front panel display, the below will conditions will occur:-


The printer stops
The Ribbon light is on
The Error light flashes

Please see the below table for possible causes and recommended solutions:-


Ribbon Out Table
 

Display Condition Possible Cause Recommended Solution
The print engine stops; the Ribbon light is on; the Error light flashes. In thermal transfer mode, ribbon is not loaded or incorrectly loaded. Load ribbon correctly. See Load Ribbon and Media
The print engine stops; the Ribbon light is on; the Error light flashes. In thermal transfer mode, the ribbon sensor is not detecting ribbon. 1.Load ribbon correctly. See Load Ribbon and Media

2.Calibrate the print engine. See Calibrate the Ribbon and Media Sensors
The print engine stops; the Ribbon light is on; the Error light flashes. In thermal transfer mode, media is blocking the ribbon sensor. 1.Load media correctly. See Load Ribbon and Media

2.Calibrate the print engine. See Calibrate the Ribbon and Media Sensors
The print engine stops; the Ribbon light is on; the Error light flashes. In thermal transfer mode, the print engine did not detect the ribbon even though it is loaded correctly. 1.Print a sensor profile. See Print a Sensor Profile

2.Calibrate the print engine - see Calibrate the Ribbon and Media Sensors or load print engine defaults (see options under Exit Setup Mode)
The print engine stops; the Ribbon light is on; the Error light flashes. If you are using direct thermal media, the print engine is waiting for ribbon to be loaded because it is incorrectly set for Thermal Transfer mode. Set the print engine for Direct Thermal mode. See Print Method


For a deeper explanation on Sensor Profiles, Click here>>

For more details, please see the ZE500 User Guide. Click here>>

+ Applicable Products

  • ZE500 Print Engines