Configuring a ZT220 Printer using the Zebra Setup Utility and Correcting Common Out of Box Errors

Article ID: 53942535

Details

Topic or Information

ZT220 printer setup and configuration using the Zebra Setup Utility

Correcting Common Initial Setup Errors

Applies To

ZT220 Printers

Zebra Setup Utility (Download the Zebra Setup Utility Read More>>)

Details

The ZT220 printer does not have an LCD Display and requires direct communications from a printer compatible driver or software utility that provides the printer settings. Zebra provides a Setup Utility which has a printer configuration wizard that walks a user through printer configurations.

Out of the box issues

Customers may experience an error when they first install the printer. This may include one of the following:

Error

Resolution

SUPPLIES light is flashing red = Ribbon Out

Printer is in an application where the use of Direct Thermal Media (not using ribbon) is used. This results in an Out of Ribbon Error since the printer default is Thermal Transfer (using ribbon).

User-added image

The printer needs to be configured for Direct Thermal. (No ribbon). Use the ZSU (or your driver/application settings) to correct the setting to Direct Thermal. Read More>>

After correcting the configuration cycle printer power and the error should clear.

If you still experience Ribbon Error issues Read More>>

SUPPLIES light is solid red = Media Out (Paper Out)

Media Out issue when using a Black Mark media. The printer default is for Web Sensing (Gap Media) and use of Black Mark media will cause the error.

User-added image

The printer needs to be configured for Black Mark media. Use the ZSU (or your driver/application settings) to correct the setting to Mark Media. Read More>>

After correcting the configuration cycle printer power and allow the printer to run calibration.

If you still experience a Media Out issue Read More>>

How to use the ZSU (Zebra Setup Utility) to configure a printer is discussed in detail here Read More>>

Important: If you have properly configured your printer and can send test labels from the Zebra Setup Utility without error then the printer is functioning properly. If however you send label requests from your application and the printer goes into an error state you most likely have settings in your driver or application that are overwriting the printer settings. You will have to verify your application/driver settings match the desired printer settings to correct the issue.

+ Product Codes

ZT200 Series Industrial Printers
ZT220 Industrial Printer