Article ID: 21835780

Topic or Information

A problem has been reported where customers, printing from a Microsoft App using the Zebra Driver, cannot achieve the desired rotation for the printed image. This occurs when the label size configured in the driver is much higher than the width.

 Applies To

Zebra printer using the ZebraDesigner Driver printing from Microsoft Office Programs such as Word, Access or Excel


There is an issue when setting the driver page size to a value that is more that 2x wider than the length results in an incorrectly rotated image. For example, using a value of 4x2 will print correctly but 8x2 results in the image rotating 90 degrees.

User-added image

 To avoid this issue you can set the driver to “Override Application Default Settings" - Always use drivers settings

User-added image

 For ZPL printers you can change the page size to have a matched height and width. Place the image in the upper area of the page. The printer does not use the driver page size using its label calibration value for label height. For example using an 8x2 label you can use an 8x8 setting and place the image in the upper portion of the WYSIWYG displayed in your application. 


Tonny W

+ Applicable Products

  • 105SLPlus Industrial Printers
  • 110PAX Print Engines (disc.)
  • 110Xi4 Industrial Printer
  • 140Xi4
  • 140Xi4 Industrial Printer
  • 170Xi4 Industrial Printer
  • 220Xi4 Industrial Printer
  • G-Series GX Desktop Printers
  • GC420d Desktop Printer
  • GC420t Desktop Printer
  • GK420d Desktop Printer
  • GK420t Desktop Printer
  • GK888 Desktop Printer
  • GK888d
  • GK888t
  • GX420Rx Desktop Printer
  • GX420d Desktop Printer
  • GX420t Desktop Printer
  • GX420t Product Printers
  • GX430d Desktop Printer
  • GX430t Desktop Printer
  • LP 2824 Plus Desktop Printer
  • R110Xi4 RFID Printer
  • RZ400
  • RZ600
  • TLP 2824Plus Desktop Printer
  • ZD410-HC
  • ZD410D
  • ZD420-HC
  • ZD420C
  • ZD500 Desktop Printer
  • ZD500R RFID Printers
  • ZD500R RFID Printers
  • ZE500R RFID Print Engine
  • ZE500R RFID Print Engine
  • ZM400
  • ZM600
  • ZT210 Industrial Printer
  • ZT220 Industrial Printer
  • ZT230 Industrial Printer
  • ZT400 Series RFID Printers
  • ZT410 Industrial Printer
  • ZT410 RFID Industrial Printer
  • ZT420 Industrial Printer
  • ZT420 RFID Industrial Printer