ZEBRA PRINTER USB COMMUNICATIONS STOPS AFTER COMPUTER SLEEP CYCLE

Article ID: 74809517

Issue / Question

The printer prints fine until sleep mode occurs.

Windows print queue fails to respond to a print request after the computer recovers from the sleep cycle.

Labels in the print queue are not printing after the sleep cycle.

Applicable To

Zebra Printer connected via USB to a Windows 7 or later operating system.

Resolution / Answer

After a computer sleep and wake-up cycle, the USB-connected printer may not respond to new print requests resulting in the print jobs remaining in the Windows Spooler. In previous versions of the Windows operating system, the USB printing resumed after sleep mode. The USB host controller would automatically reset to thereby re-initialize all USB communications.

In the Windows Vista version, the USB stack behavior was changed and may not execute a USB bus reset on the system resume. In Windows 7, the USB bus will not reset when the system resumes sleep mode unless the attached USB device lost power during the sleep cycle. As the USB communications are not re-initialized, the print job in the Windows spooler is not routed properly to the printer.

Procedure:

Windows 7
 

  1. Disable the USB Charging and USB Wake up options in BIOS.

 
 

  1. Install the latest updates for Windows, and install the latest drivers for the USB device. (If you are using a USB hub, try to use the device without the hub.)
  2. If the USB device is connected to a USB port on a portable computer docking station, try to connect the device directly to the USB port on the portable computer.
  3. Disable the USB selective suspends settings option in the Power Options.


  1. Disable the Allow the computer to turn off this device to save power setting in Device Manager. You may see multiple listings for USB Root Hub, uncheck this option for all USB Root Hubs.


 

Windows 8.1 and Windows 10
 

In Windows 8.1 or Windows 10, you can try to find the printer driver and select Troubleshoot in the right-click menu. Windows system will find the problem and fix it automatically.


 

NOTE If you still have issues after this, contact Technical Support.

Helpful Information:
USB Communications Setup
In Support and Download: Printers, select your printer model to find the latest driver on the particular printer support page.

+ Applicable Products

  • 105SLPlus Industrial Printers
  • 105SLPlus Industrial Printers
  • 110PAX Print Engines (disc.)
  • 110Xi4 Industrial Printer
  • 140Xi4
  • 140Xi4 Industrial Printer
  • 170PAX4
  • 170Xi4 Industrial Printer
  • 220Xi4 Industrial Printer
  • 2824 Plus Series
  • EM220II Mobile Printers
  • EM220II Mobile Printers
  • EZ320 Mobile Printers
  • G-Series GC Desktop Printers
  • G-Series GK Desktop Printers
  • G-Series GX Desktop Printers
  • GC420d Desktop Printer
  • GC420t Desktop Printer
  • GK420 Healthcare Desktop Printers
  • GK420d Desktop Printer
  • GK420d Healthcare Desktop Printer
  • GK420t Desktop Printer
  • GK420t Healthcare Desktop Printer
  • GK888 Desktop Printer
  • GK888d
  • GK888t
  • GT800 Desktop Printer
  • GX420Rx Desktop Printer
  • GX420d Desktop Printer
  • GX420t Desktop Printer
  • GX420t Product Printers
  • GX430d Desktop Printer
  • GX430t Desktop Printer
  • Industrial Printers
  • LP 2824 Plus Desktop Printer
  • MZ Series
  • MZ-220
  • MZ-320
  • Mobile Printers
  • P4T Mobile Printers
  • P4T Mobile Printers
  • Print Engines
  • QL Series Mobile Printers
  • QL320 Mobile Printer
  • QL420 Mobile Printer
  • QLn Series Healthcare Mobile Printers
  • QLn Series Mobile Printers
  • QLn220 Healthcare
  • QLn220 Mobile Printer
  • QLn320 Healthcare
  • QLn320 Mobile Printer
  • QLn420 Mobile Printer
  • R110Xi4 RFID Printer
  • RFID Printers
  • RP4T RFID Printers
  • RW 220 Mobile Printer
  • RW 420 Mobile Printer
  • RW 420 Print Station
  • RW Series Mobile Printers
  • RZ400
  • RZ600
  • S4M
  • S4M Series
  • TLP 2824Plus Desktop Printer
  • Xi Series Industrial Printers
  • Z Series Industrial Printers
  • ZD410 Series
  • ZD410-HC
  • ZD410D
  • ZD420 Series
  • ZD420-HC
  • ZD420C
  • ZD500 Desktop Printer
  • ZD500 Desktop Printer
  • ZD500R RFID Printers
  • ZD500R RFID Printers
  • ZE500 Print Engines
  • ZE500 Print Engines
  • ZE500R RFID Print Engine
  • ZE500R RFID Print Engine
  • ZM400
  • ZM600
  • ZQ500 Series Mobile Printers
  • ZQ510 Mobile Printer
  • ZQ520 Mobile Printer
  • ZR600 Series Healthcare Mobile Printers
  • ZR600 Series Mobile Printers
  • ZR628
  • ZT200 Series Industrial Printers
  • ZT210 Industrial Printer
  • ZT220 Industrial Printer
  • ZT230 Industrial Printer
  • ZT400 Series Industrial Printers
  • ZT400 Series RFID Printers
  • ZT410 Industrial Printer
  • ZT410 RFID Industrial Printer
  • ZT420 Industrial Printer
  • ZT420 RFID Industrial Printer
  • iMZ Series Mobile Printers
  • iMZ220 Mobile Printer
  • iMZ320 Mobile Printer