Video: Fixing Label Registration Issues on ZT500 or ZT600

Article ID: 22731433

Issue / Question

Understanding the media configurations needed for the ZT500-ZT600 Series printer for proper calibration and avoiding media errors.

How do I properly calibrate the printer?

Applicable To

ZT510 Printers

ZT610, ZT620 Printers

Resolution / Answer

Understanding the media configurations needed for the ZT500 and ZT600 Series printer for proper calibration and avoiding media errors include:

  • Understanding printer calibration
  • Adjusting the Media Sensors
  • Correcting Paper Out Errors
  • Correcting image drift problems 
  • Labels stopping at random locations
  • Labels skipping or occasional blank label
  • Labels are not lining up or are not aligned


The ZT500 and ZT600 printers have an LCD Display for printer configuration. However, ZPL commands can be used for printer configuration as well. 

If you are not planning to configure the printer via the LCD Display, these are the free utilities or applications that can be used to configure a connected printer. 

Application or Utility Comment
Zebra Setup Utility
Zebra Setup Utilities - Downloading ZSU & Configuring Printer Settings                                        
This is a free Windows-based utility that features a printer setup wizard for simple printer or network setup.  
ZebraNet Bridge  
Setup or Modifying a Zebra Printer Configuration Using ZebraNet Bridge                      
This is a Windows-based enterprise application for network printer management but is free to use for configuring a network or locally connected printer
ZebraNet Print Server Webpage 
Using the ZebraNet Print Server Web Page to Configure the Printer          
The ZebraNet Print Server has a Webpage that is accessed from a browser when you enter the printer's IP Address. Printer configurations can be viewed and altered.
ZebraDesigner Driver 
Configure or Modify Basic ZebraDesigner Driver Settings Information                                                         
If you are using the ZebraDesigner Driver there is a Printing Preferences section that allows you to configure your printer.


The printer can be used for a variety of media. Upon encountering any problems, verification of media-related settings is required. 

By default, the printer will calibrate and function correctly with the most used standard gap labels. Problems can occur if: 

  • There is a specific setting required to use other types of labels 
  • The configuration settings are altered by: 
    • Misconfigured driver 
    • Label printing applications 
    • Incorrectly altering the LCD configuration settings. 
IMPORTANT! All printer menu settings can be impacted by commands from a mismatched or misconfigured driver or software application. A printer that is functioning fine after setup but fails or indicates an error after label requests are received are most likely affected by the host side misconfiguration of the driver or printer software settings. The host device that generates the printer commands for printing typically has a setup configuration that sends these as commands to the printer. Check your host driver or application settings and assure they match the printer settings.


NOTE The team Media = labels, tags, card stock, and so on. In summary, they are the supplies you use in the printer.

Common Issues and Resolutions
Problems Resolutions
Paper Out Error  
NOTE This only applies if you are not using black mark media.
NOTE Press the FEED button after calibrating. If one label feeds each time pressed, then the printer is properly calibrated. Verify Software/Driver settings are not changing the calibrated values or printer configurations.

Labels are skipping or the print image is wandering                                               

This video shows how to manually calibrate the ZT610/ZT620 Series Printer:

Helpful Information:
If the problem persist a Media Sensor Profile can be sent to Tech Support for analysis: Zebra ZT600 Series User Guide: Printer Diagnostic Tests—Sensor Profile.



+ Applicable Products

  • ZT500 Industrial Printers
  • ZT510 Industrial Printer
  • ZT600 Series Industrial Printers
  • ZT610 Industrial Printer
  • ZT620 Industrial Printer