Enable SOTI MobiControl Remote Control for Android Enterprise Device Owner (AEDO) Mode

Article ID: 10627512

Issue / Question

Device is enrolled in SOTI MobiControl in DO mode, only Remote View is working. How to enable Remote Control?

Which Android Enterprise (AE) Plugin to install to enable Remote Control?

SOTI Remote Control for Zebra Android device is not working

Applicable To

Zebra Android devices (Nougat and later)

SOTI MobiControl device agent - Android Enterprise version 13.4 build 1485 and later

Resolution / Answer

1. Download the appropriate Android Enterprise Plugin (package)

For Android Marshmallow and Nougat devices. Download File>>
For TC2x and Android Oreo devices. Download File>>

2. Add the package to your MobiControl console

Marshmallow and Nougat devices

TC2x and Android Oreo devices

At the time of this writing, the package name for Marshmallow and Nougat devices is 'Zebra Android M N'.
And for TC2x and Android Oreo devices is 'MDMPlugin_Notification'.

3. Create an Android for Work (v13.x) or Android Enterprise (v14.x) profile to deploy the package.

4. After a successful installation of the package, remote control feature is now available.

+ Applicable Products

  • EC30
  • EP10 Mobile Computer
  • M60
  • MC17
  • MC18
  • MC2100 Mobile Computer
  • MC3090 Mobile Computer
  • MC3100 Mobile Computer
  • MC3200 Mobile Computer
  • MC3300
  • MC36 Mobile Computer
  • MC40
  • MC40-HC
  • MC45 Mobile Computer
  • MC45 NCF
  • MC55A0
  • MC55A0-HC
  • MC55N0
  • MC55X
  • MC55X-HC
  • MC65 Mobile Computer
  • MC67
  • MC67 Base
  • MC67 Dual WAN
  • MC67 NA Mobile Computer
  • MC67NA Base Model Mobile Computer
  • MC67ND Mobile Computer
  • MC70 Mobile Computer
  • MC75A HF RFID Reader
  • MC75A Mobile Computer
  • MC75A0-HC Mobile Computer for Healthcare
  • MC9090 CE Mobile Computer
  • MC9090 WM Mobile Computer
  • MC9190-G Mobile Computer
  • MC9200 Mobile Computer
  • MC9300 Mobile Computer
  • MC9500-K Mobile Computer
  • ML900 Mobile Computer
  • ML910 Mobile Computer
  • Omnii RT15 Mobile Computer
  • Omnii XT15
  • Omnii XT15f
  • Omnii XT15ni
  • PS20
  • SB1
  • SB1-HC
  • TC20
  • TC25
  • TC51
  • TC51-HC Mobile Computer
  • TC52 Touch Computer
  • TC52-HC
  • TC55 Touch Computer
  • TC56
  • TC57 Touch Computer
  • TC70
  • TC70x
  • TC72 Touch Computer
  • TC75
  • TC75x
  • TC77 Touch Computer
  • TC8000
  • TC8300
  • Workabout Pro 4 Mobile Computer