Issue / Question
Device is enrolled in SOTI MobiControl in DO mode, only Remote View is working. How to enable Remote Control?
Which Android Enterprise (AE) Plugin to install to enable Remote Control?
SOTI Remote Control for Zebra Android device is not working
Applicable To
Zebra Android devices (Nougat and later)
SOTI MobiControl device agent - Android Enterprise version 13.4 build 1485 and later
Resolution / Answer
1. Download the appropriate Android Enterprise Plugin (package)
For Android Marshmallow and Nougat devices. Download File>>
For TC2x and Android Oreo devices. Download File>>
2. Add the package to your MobiControl console
Marshmallow and Nougat devices
TC2x and Android Oreo devices
At the time of this writing, the package name for Marshmallow and Nougat devices is 'Zebra Android M N'.
And for TC2x and Android Oreo devices is 'MDMPlugin_Notification'.
3. Create an Android for Work (v13.x) or Android Enterprise (v14.x) profile to deploy the package.
4. After a successful installation of the package, remote control feature is now available.
