Enterprise Browser 2.0 License FAQ

Article ID: 16415581

Issue / Question

How does the license portal react to devices that need to be factory reset/reimage? 

How does the license portal react to new device license purchases?

Where can I find more information about the LicenseMgr CSP that works with StageNow or my EMM ? 

I only want to try out my trial EB 2.0 license and not mass deploy it. Do I still need to use StageNow or an EMM ?

I don't want to use StageNow but my preferred EMM of choice. What options do I have?

Applicable To

Enterprise Browser

Resolution / Answer

Q1. How does the license portal react to devices that need to be factory reset/reimage?  From time to time we may need to factory reset or perform Operating System upgrades which formats the device and removes all software (including Enterprise Browser).  I want to make sure that I will not use an additional device license upon keeping my devices updated/secured with the latest operating systems provided by Zebra.

A1. Once you factory reset a device, please use the same StageNow Profile barcode that was initially used. Since the Device Id is already registered with the cloud or LLS, the device will simply get its earlier license back.

Please note, that the device will need to ping the same URL as earlier to get its previous license back. For ex, if you used the cloud option, you will need to use it again after a Factory reset and not the LLS option.

Q2. How does the license portal react to new device license purchases? Currently I have a total QTY of say 20.  I need to purchase more licenses this week.  Would the total QTY just increase?  The reason I ask is I’ll be pushing the license using StageNow via MDM. The MDM lets me push the license to an entire group of devices so all of my devices will receive the same license.  Defining in the system that 19 devices get license A and the rest get license B would be extremely difficult/near impossible.
A2. When the order for additional licenses is being placed, please provide the AID from your initial order while placing the new one. That will ensure the additional PO qty is added to your initial entitlement and you can use the same MDM policy on the additional devices as well

Q3: Where can I find more information about the LicenseMgr CSP that works with StageNow or my EMM ? 
A3 : You can find more info about the various parameters on Techdocs here.

Q4: I only want to try out my trial EB 2.0 license and not mass deploy it. Do I still need to use StageNow or an EMM ?
A4: For a one-off activation or license management operations, there is a built-in LicenseManager application on an EMC Android device that can be used. You can use this application to key in the Activation Id and choose the default Cloud option for the quickest way to get up and running.

A detailed guide for this application can be found on on Zebra.com's Licensing Page.

Q5: I don't want to use StageNow but my preferred EMM of choice. What options do I have?
A5: The LicenseMgr CSP is published via the EMMToolkit as well as Zebra's OEMConfig interface. Please use either to access the various license management configurations.

+ Applicable Products

  • Enterprise Browser