Issue / Question
Customer is not getting the correct scanned data when scanning in Velocity 2.1.1 with a EAN-13 Barcode
Applicable To
Velocity, MC93, 2.1.1, Ivanti, Emulation, Android, Oreo, Wavelink, Scanning, EAN13, symbology
Resolution / Answer
Confirmed that the barcode was EAN-13. Outside of Velocity, the barcode decode was correct. Inside of Velocity the decode was not right.
Velocity by default, is set up for EAN-10. To read the EAN-13 symbology, you will need to change one parameter:
Bring up the Velocity Console.
Select Host and then Scanner.
Highlight your Zebra Scanner Profile and select Edit.
Select UPC/EAN Settings.
Change the default value of ISBN-10 to ISBN-13
Select OK
Select Save:
Select Deploy to create a new .wldep file:
Launch Velocity and test.
