Operational Visibility Service Connect (OVS Connect) FAQ

Article ID:

Issue / Question

Which mobile devices and printers are supported by OVS?

Applicable To

All Zebra enterprise mobile devices – Windows Mobile/CE and Android.

Resolution / Answer

With OVS, significant control and efficiency gains can be captured when you know where your devices are, how they are performing, whether they are being fully utilized, if they are properly configured with a fully charged battery for full-shift power, the status of print supplies and how operational processes are performing when enabled by those assets. 

OVS offers the most complete device management, visibility and operational management solution available. 
If you already own MDM platform, software and support, Zebra’s OVS Connect portal allows you to leverage your existing MDM investment by adding powerful new asset management capabilities. OVS Connect integrates directly with your existing MDM platform and software and provides single-screen visibility and analysis of all Zebra mobile devices and printers via operational and configurable dashboards. 

We have an Operational Visibility Service Connect (OVS Connect) FAQ available which includes the below topics:-

Service Scope - What is the included, GDPR, reports,supported devices, optional services, product comparisons, B2M, OVS portal

Assets - Printer support, non-Zebra support, Point of Sale and Scanner support, user limits

MDM Tool - MDM Client, Network troublshooting, network ports for SOTI MobiControl

Support Contract - Special considerations to bring a current customer with a Select/Essential contract onto OVS Connect

Price - Prices for OVS Connect

Ordering - Who can purchase, additional services, ordering process, less than 75 devices, billing, start and end dates

Implement - OVS Connect environment, Zebra Savanna™ Platform, API's, implementation time, onboarding, configuration guides, support, GPS/Geolocation capture and display, access to dashboard

Data Security - Data ownership, B2M agent data usage and collection

Run - Service desk support, OVS Connect SLA, Removing access,  pushes and patches and BSP updates, custom data captured from MDM tool

Contract Management - What happens to the OVS Connect access when my contract expires?

https://support.zebra.com/cpws/docs/OVS/ovs-connect-faq-en-us.pdf
 

+ Applicable Products

  • 8515 Vehicle-mounted Computer
  • 8585 8595 Vehicle-mounted Computer
  • EC30
  • EP10 Mobile Computer
  • HC1 Headset Computer
  • HD4000
  • HS2100 Wired Headset
  • HS3100 Wireless Headset
  • M60
  • MC17
  • MC18
  • MC2100 Mobile Computer
  • MC3090 Mobile Computer
  • MC3100 Mobile Computer
  • MC3190-Z RFID Reader
  • MC3200 Mobile Computer
  • MC3300
  • MC3330R
  • MC3390R
  • MC36 Mobile Computer
  • MC40
  • MC40-HC
  • MC45 Mobile Computer
  • MC45 NCF
  • MC55A0
  • MC55A0-HC
  • MC55N0
  • MC55X
  • MC55X-HC
  • MC65 Mobile Computer
  • MC67
  • MC67 Base
  • MC67 Dual WAN
  • MC67 NA Mobile Computer
  • MC67NA Base Model Mobile Computer
  • MC67ND Mobile Computer
  • MC70 Mobile Computer
  • MC75A HF RFID Reader
  • MC75A Mobile Computer
  • MC75A0-HC Mobile Computer for Healthcare
  • MC9090 CE Mobile Computer
  • MC9090 WM Mobile Computer
  • MC9090-G RFID Reader
  • MC9090-Z RFID Reader
  • MC9190-G Mobile Computer
  • MC9190-Z RFID Reader
  • MC9200 Mobile Computer
  • MC9300 Mobile Computer
  • MC9500-K Mobile Computer
  • ML900 Mobile Computer
  • ML910 Mobile Computer
  • Omnii RT15 Mobile Computer
  • Omnii XT15
  • Omnii XT15f
  • Omnii XT15ni
  • PS20
  • RCH51 Rugged Cabled Headset
  • RFD2000 RFID Sled
  • RFD5500 RFID Reader
  • RFD8500 RFID Reader
  • RFD8500i UHF RFID Sled
  • RS309 Wearable Scanner
  • RS4000 Ring Scanner
  • RS409 Wearable Scanner
  • RS419 Ring Scanner
  • RS5000 Ring Scanner
  • RS507 Cordless Ring Scanner
  • RS507x
  • RS5100
  • RS6000 Ring Scanner
  • SB1
  • SB1-HC
  • TC20
  • TC25
  • TC51
  • TC51-HC Mobile Computer
  • TC52 Touch Computer
  • TC52-HC
  • TC55 Touch Computer
  • TC56
  • TC57 Touch Computer
  • TC70
  • TC70x
  • TC72 Touch Computer
  • TC75
  • TC75x
  • TC77 Touch Computer
  • TC8000
  • TC8300
  • VC6000 Vehicle Mounted Computer
  • VC70 Vehicle-mounted Computer
  • VC70N0
  • VC80 Vehicle-mounted Computer
  • VC80X
  • VC8300
  • VH10 Vehicle-mounted Computer
  • WT4000 Wearable Mobile Computer
  • WT4090
  • WT41N0
  • WT41N0 VOW
  • WT6000 Wearable Terminal
  • Workabout Pro 4 Mobile Computer