Issue / Question
Which mobile devices and printers are supported by OVS?
Applicable To
All Zebra enterprise mobile devices – Windows Mobile/CE and Android.
Resolution / Answer
With OVS, significant control and efficiency gains can be captured when you know where your devices are, how they are performing, whether they are being fully utilized, if they are properly configured with a fully charged battery for full-shift power, the status of print supplies and how operational processes are performing when enabled by those assets.
OVS offers the most complete device management, visibility and operational management solution available.
If you already own MDM platform, software and support, Zebra’s OVS Connect portal allows you to leverage your existing MDM investment by adding powerful new asset management capabilities. OVS Connect integrates directly with your existing MDM platform and software and provides single-screen visibility and analysis of all Zebra mobile devices and printers via operational and configurable dashboards.
We have an Operational Visibility Service Connect (OVS Connect) FAQ available which includes the below topics:-
Service Scope - What is the included, GDPR, reports,supported devices, optional services, product comparisons, B2M, OVS portal
Assets - Printer support, non-Zebra support, Point of Sale and Scanner support, user limits
MDM Tool - MDM Client, Network troublshooting, network ports for SOTI MobiControl
Support Contract - Special considerations to bring a current customer with a Select/Essential contract onto OVS Connect
Price - Prices for OVS Connect
Ordering - Who can purchase, additional services, ordering process, less than 75 devices, billing, start and end dates
Implement - OVS Connect environment, Zebra Savanna™ Platform, API's, implementation time, onboarding, configuration guides, support, GPS/Geolocation capture and display, access to dashboard
Data Security - Data ownership, B2M agent data usage and collection
Run - Service desk support, OVS Connect SLA, Removing access, pushes and patches and BSP updates, custom data captured from MDM tool
Contract Management - What happens to the OVS Connect access when my contract expires?
https://support.zebra.com/cpws/docs/OVS/ovs-connect-faq-en-us.pdf
