Resolve B10 XSlate Touch / Pen Issue after OS Upgrade to Windows 10 version 1809 or higher

Article ID: 04294956

Issue / Question

When upgrading from Windows 10 [1803] to Windows 10 [1809 or 1903], customers are experiencing issues with touch and pen after the installation process. After upgrade (very frequently) there is no touch on a warm-boot (reboot).

Applicable To

B10 XSlate

Resolution / Answer

Details 
We are working closely with Microsoft to identify the source of the problem and acquire a fix for this operating system issue

Recommended Action
As soon as we have identified and verified the solution, Zebra will release a fix to our customers. It is also likely the solution will be incorporated into future Microsoft Windows Updates.

FAQ 
Q. Is there a workaround?
Currently, there is no known workaround.

Steps to prevent issue
The customer can defer any automatic Microsoft updates by following the procedure below

Defer feature updates in Windows 10
https://support.microsoft.com/en-us/help/4026834/windows-10-defer-feature-updates

This feature can be enabled for up to 356 days.

+ Applicable Products

  • XSlate B10