Issue / Question
When upgrading from Windows 10  to Windows 10 [1809 or 1903], customers are experiencing issues with touch and pen after the installation process. After upgrade (very frequently) there is no touch on a warm-boot (reboot).
Resolution / Answer
We are working closely with Microsoft to identify the source of the problem and acquire a fix for this operating system issue
As soon as we have identified and verified the solution, Zebra will release a fix to our customers. It is also likely the solution will be incorporated into future Microsoft Windows Updates.
Q. Is there a workaround?
Currently, there is no known workaround.
Steps to prevent issue
The customer can defer any automatic Microsoft updates by following the procedure below
Defer feature updates in Windows 10
This feature can be enabled for up to 356 days.