Wireless LAN Connectivity Issues

Article ID: 45713405

Issue / Question

I can not connect to a wireless network.

Applicable To

Any Motion Tablet PC

Resolution / Answer

Here are some items to check if you are experiencing wireless LAN issues:

  • Your R12 may not have located a Wi-Fi network.
  1. From the Start menu, tap Control Panel.
  2. Select Network and Internet.
  3. View your active networks.
  4. If no network is connected, tap Connect to a network and select a network from the list.
  • Wi-Fi must be enabled.
  1. For Windows 7 - Open Motion Dashboard, tap Wireless, and tap the checkbox next to Enable 802.11 Internal Wireless.
  2. For Windows 8 – Swipe in from the right, select Settings, Select the Wireless Icon.
  • You may not have access to the network. Obtain a user name and password from a network administrator.
  • Your tablet’s security settings may prevent a connection. For example, the network may not be broadcasting the network name (SSID) or encryption may be required.
  • Check with your system administrator.


 If you require further assistance please contact your Motion Service Provider

+ Applicable Products

  • R12