ZM Series - Labels Wrapping Around the Platen Roller

Article ID: 81649666

Details


 
Symptom

Labels or label liner wrap around the platen roller (rubber roller) 

Applies To

ZM Series Printers 

Causes

 Labels and/or liner can wrap around the platen due to the following causes:

  • Adhesive buidup
  • Exposure of the label adhesive when tearing labels off  
  • Media curl caused by extended time resting under the printhead 
  • If using Peel Mode slack in the liner may be allowed to slip between the peel module and the platen

 

Symptom and Resolution

Symptom Resolution
Labels wrap around the platen (Tear off mode or Cutter
  • Clean the platen Read More>>
     
  • Adjust the Tear Off Position so the labels are being torn off without exposing the label adhesive Read More>>
     
  • Change the Backfeed Sequence. Read More>> Using the LCD Display, scroll to the BACKFEED menu item. Enter the password (1234) and set it to BEFORE. This prevents media curl (memory) that may allow labels to be bend around the platen when they sit under the printhead for a length of time.
     
  • Check the media for glue ooze that deposits glue on the liner. (Media stored in warm environments may be suspect)

 

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In Peel Mode the Liner is wrapping around the platen (Applies to Passive Peel only.
  •  Change the Backfeed Sequence. Read More>> Using the LCD Display, scroll to the BACKFEED menu item. Enter the password (1234) and set it to BEFORE. This prevents media curl (memory) that may allow labels to be bend around the platen when they sit under the printhead for a length of time.
     

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In Cutter Mode the labels wrap around the platen
  •  Clean the platen Read More>>
     
  • Adjust the Tear Off Position so the labels being cut are in the gap not on the adhesive part of the label exposing the label adhesive Read More>>

 

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