"Microsoft ActiveSync Cannot Recognize this Device” When Trying to Make an ActiveSync Connection

Article ID: 68855033

Symptom

When trying to make an ActiveSync connection, user gets the following error message: “Microsoft ActiveSync Cannot Recognize this Device”

Facts

MC9000 Series Single Slot Cradle (CRD9000-1000S or CRD9000-1001S)

Root Cause

This error message will be displayed if an incorrect cable is being used with the cradle. For example, this error will display when the serial cable (170047-000) for the MC9000 four-slot Ethernet cradle (CRD9000-4001E) is used on an MC9000 single slot cradle (CRD9000-1000S or CRD9000-1001S).