Re-calibrating the Performance Class Card Printer's Ribbon Sensor

Article ID: 41413117



This document describes the process for calibrating the ribbon sensor on specific card printers.

Applies To

Performance Class printers, including Legacy models, using color ribbons (i.e. YMCKO)


  • A USB or Network driver needs to be installed Read More>>



Over time, the ribbon sensor may no longer detect the ribbon's color panels properly. This can lead to:

  • Color panels not synchronizing properly, causing cards to come out in different colors
  • Mis-registration issues in which cards printed show blurry text or images
  • False "out of ribbon" errors


Re-calibrating the ribbon sensor to new threshold values can prevent or correct these issues.


Before you follow these instructions, it is important to understand that having the latest firmware version on the printer will help facilitate the calibration process. The latest firmware version for Legacy models is V3.35. The latest version for Performance models is V2.00.

To view the current firmware on your printer, you will need to print a test card. Read more>>

If necessary, update the printer's firmware. Read More>>

Once this has been verified, refer to these links for detailed procedures for calibrating the sensor.

This document labeled for Legacy is for P310i, P420i, and P520i printers. Read More>>

The document labeled Performance is for P330i and P430i. Read  More>>

If you have questions or problems with these procedures, please contact Zebra Technical Support.

+ Product Codes

  • P330i Card Printer
  • Performance Class Card Printers