Series 3000 Terminal Fails to Erase the EEPROM

Article ID: 18243679

Symptom

The Series 3000 Terminal is not erasing or clearing data from the EEPROM

Resolution

If your series 3000 or 6000 terminal is not erasing the EEPROM when in command mode, check the following:
  • Make sure terminal is inserted into cradle.
  • Make sure the battery inside the terminal is charged.
  • Remove any batteries from the spare battery (charging) slot.
  • Make sure you are using the correct power supply p/n 59915-00-00.  This is a 15volt DC power supply.