ZT200 Series Printers -- Calibrating the Printer and correcting Media Errors

Article ID: 20520447



Understanding the printer configurations needed for the ZT200 Series printer for proper calibration and avoiding media errors
Correcting Printer Media Related Errors

  • Solid Red Supplies Light
  • Media Out Error (Paper Out)
  • Image registration issues

Applies To


The ZT220 will require a data connection and a utility or application that produces the required ZPL commands to configure the printer.
The ZT230 has an LCD Display for printer configuration but can use ZPL commands as well for printer configuration.
These are free utilities or applications that can be used to configure a connected printer


Application or Utility Comment
Zebra Setup Utility Read More>>                                             This is a free Windows based utility that features a printer setup wizard for simple printer or network setup.  
ZebraNet Bridge  Read More>>                                  This is an enterprise application for network printer management but is free to use for configuring a network connected printer
ZebraNet Print Server Webpage Read More>>                              The ZebraNet Print Server has a Webpage that is accessed from a browser when you enter the printer's IP Address. Printer configurations can be viewed and altered.
ZebraDesigner Driver Read More>>                                                                     If you are using the ZebraDesigner Driver there is a Printing Preferences section that allows you to configure your printer.

The printer can be used for a variety of media and verifying the media related settings is required when any problems are encountered.
Review the printer setup and configuration Solution for details on proper printer settings related to media Read More>>
By default the printer will calibrate and function correctly with the most commonly used standard gap labels. Problems can occur if there are specific setting required to use other types of labels or if the configuration settings are altered by mis-configured driver or label printing applications, or incorrectly altering LCD configuration settings.
Note: The team Media = Labels, tags, card stock and so on. In summary the supplies you use in the printer

Note: If the printer fails after receiving a label request from your data source then there are likely commands being sent from the host that are overwriting the printer configurations. Check your host driver or application settings and assure they match the printer settings. 
Common Issues and Resolutions

Problem Resolution

Media Out Error
ZT220 User-added image

  • Check Media and Ribbon Loading 
    - Media Loading Read More>>  
    - Ribbon Loading Read More>>
  • Verify the correct sensor is selected. The Reflective Sensor is used for most media. 
  • Verify the moveable Reflective Sensor is correctly positioned  Read More>> 
  • Try Defaulting the printer and allow it to run Auto Calibration Read More>>
  • Perform Manual Calibration 
    ZT230 Manual Calibration Procedure Read More>> ZT220 Manual Calibration Procedure Read More>>
  • Verify the  MAXIMUM LENGTH is set longer than labels used Read More>>    

    If the problem persist a Media Sensor Profile can be sent to Tech Support for analysis Read More>>

    Note: Press the FEED Button after calibrating. If one label feeds each time pressed then the printer is properly calibrated. Verify Software/Driver settings are not changing the calibrated values or printer configurations.






Labels are skipping or the print image is wandering
  • Check Media Loading and assure the guides are keeping the media aligned Read More>>
  • Verify the printer is set to the correct Media Type. If set to Continuous the printer will not track Top-of-Form. Read More>>
  • Verify the labels are compatible with the media specifications Read More>>
  • Check the Reflective Sensor position
  •  Perform Manual Calibration Read More>>

    If the problem persist a Media Sensor Profile can be sent to Tech Support for analysis Read More>>

Helpful Information 
The ZT220 does not have an LCD Display and requires direct communications using ZPL, a driver, software, or setup utility. This can be used with the ZT230 as well.

+ Product Codes

  • ZT200 Series Industrial Printers
  • ZT210 Industrial Printer
  • ZT220 Industrial Printer
  • ZT230 Industrial Printer