ZT200 Series Printers -- Calibrating the Printer and correcting Media Errors

Article ID: 20522765

Issue / Question

Understanding the printer configurations needed for the ZT200 Series printer for proper calibration and avoiding media errors.

Correcting Printer Media Related Errors

Solid Red Supplies Light

Media Out Error (Paper Out)

Image registration issues

Applicable To

ZT200 Series

Resolution / Answer

The printer can be used for a variety of media and verifying the media-related settings is required when any problems are encountered.

Review the printer setup and configuration solution for details on proper printer settings related to media. For more information, refer to ZT200 Series: Initial Printer Setup Details and Information.

By default, the printer will calibrate and function correctly with the most commonly used standard gap labels. Problems can occur if there are specific settings required to use other types of labels, or if the configuration settings are altered by the misconfigured driver or label printing applications, or incorrectly altering LCD configuration settings.

NOTE The term Media refers to labels, tags, card stock, and so on. In summary, the supplies you use in the printer.


NOTE If the printer fails after receiving a label request from your data source, then there are likely commands being sent from the host that are overwriting the printer configurations. Check your host driver or application settings and assure they match the printer settings. 

Common Issues and Resolutions

Problem Resolution
Media Out Error

User-added image
  • Verify the correct sensor is selected. The Reflective Sensor is used for most media. 
  • Verify the moveable Reflective Sensor is correctly positioned. Refer to Unique Label for more information.
If the problem persists, a Media Sensor Profile can be sent to Tech Support for analysis. Refer to User Guide: Sensor Profile for more information.

NOTE Press the FEED Button after calibrating. If one label feeds each time pressed then the printer is properly calibrated. Verify Software/Driver settings are not changing the calibrated values or printer configurations.
Labels are skipping or 
the print image is wandering
  • Check Media Loading and assure the guides are keeping the media aligned. Refer to User Guide: Load the Media for more information.
  • Verify the printer is set to the correct Media Type. If set to Continuous, the printer will not track Top-of-Form. Refer to User Guide: Media Type for more information.
  • Verify the labels are compatible with the media specifications. Refer to Media Specifications for more information.
  • Check the Reflective Sensor position. Refer to Unique Label for more information.
If the problem persists, a Media Sensor Profile can be sent to Tech Support for analysis. Refer to User Guide: Sensor Profile for more information.

Helpful Information:

The ZT220 will require a data connection and a utility or application that produces the required ZPL commands to configure the printer as it doesn't have an LCD display and requires direct communication.

The ZT230 has an LCD display for printer configuration but can use ZPL commands as well for printer configuration.

These are free utilities or applications that can be used to configure a connected printer:

Application or Utility Comment
Zebra Setup Utility
Refer to: Zebra Setup Utilities: Downloading ZSU and Configuring Printer Settings
This is a free Windows-based utility that features a printer setup wizard for a simple printer or network setup.  
ZebraNet Bridge
Refer to: Setup or Modifying a Zebra Printer Configuration Using ZebraNet Bridge
This is an enterprise application for network printer management but is free to use for configuring a network-connected printer
ZebraNet Print Server Webpage
Refer to: Using the ZebraNet Print Server Web Page to Configure the Printer
The ZebraNet Print Server has a Webpage that is accessed from a browser when you enter the printer's IP Address. Printer configurations can be viewed and altered.
ZebraDesigner Driver
Refer to: Configure or Modify Basic ZebraDesigner Driver Settings Information
If you are using the ZebraDesigner Driver there is a Printing Preferences section that allows you to configure your printer.


+ Product Codes

  • ZT200 Series Industrial Printers
  • ZT210 Industrial Printer
  • ZT220 Industrial Printer
  • ZT230 Industrial Printer