ZT400 Series Printer - Head Identification Failed Error

Article ID: 34991609



Topic or Information

Printer reports an error "Head Identification Failed"

Applies To

ZT 400 Series printer 


This error is generated when the printer has authenticated the printhead but it isn’t a type the printer recognizes. For example, if the printer has the wrong DPI printhead installed the error will occur. If you have just installed a new printhead assure it matches the previous type used.

If the cause of the issue is not identified review your service options to correct this problem..

+ Product Codes

  • All Surface RFID Label Solution
  • ZT400 Series Industrial Printers
  • ZT400 Series RFID Printers
  • ZT410 Industrial Printer
  • ZT410 RFID Industrial Printer
  • ZT420 Industrial Printer
  • ZT420 RFID Industrial Printer