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Mobile Computer Software

Device Tracker Support

Device Tracker is a cloud-hosted software solution used to track Zebra Android mobile devices, find missing devices and help prevent device inventory shrinkage. The Device Tracker Solution is comprised of:

Device Tracker Cloud Server that is Zebra managed. All devices deployed with the Device Tracker Client Software will communicate with and provide data to the server so that the Administrators, Site Managers, and Associates can manage the availability and accessability of their devices.

Device Tracker Client Software that runs on all Zebra Android Mobile devices that are tracked. It enables the client device to send location updates to the Device Tracker cloud-server which enables finding lost devices by utilizing the BLE beaconing system and remote alarms on the lost device.

Device Tracker is supported on Zebra devices running Android Oreo or higher. For a detailed list of supported devices please refer to TechDocs

Device tracker icon

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Software that is essential for operating and connecting this device. 

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+  Denotes devices with battery-based secondary BLE
#  Denotes devices with device-based secondary BLE

The table below lists Device Tracker compatible devices (and respective operating systems).

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
Android 11.x (A11)Android 13.x (A13)
EC50    X#X# 
ET51  X 
HC20   X
(BSP 13-17-29.00-TG-U01 or later)
HC50   X
(BSP 13-17-29.00-TG-U01 or later)
MC22 X  
MC27 X  
MC3300X+   
MC3300AX  X+ 
MC3300X XX+ 
MC93XXX 
TC21 XXX
(BSP 13-18-19.00-TG-U00 or later)
TC22   X+
(BSP 13-14-21.00-TG-U00 or later)
TC26 XXX
(BSP 13-18-19.00-TG-U00 or later)
TC27   X+
(BSP 13-14-21.00-TG-U00 or later
TC51X+   
TC52X+X+X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC52AX  X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC52X X+X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC53  X+
(BSP 11-15-23.00-RG-U00 or later)

X+
(BSP 13-14-21.00-TG-U00 or later)

TC56X+   
TC58  
X+
(BSP 11-15-23.00-RG-U00 or later)

X+
(BSP 13-14-21.00-TG-U00 or later)

TC72XXXX
(BSP 13-18-19.00-TG-U00 or later)
TC73  X+

X+
(BSP 13-14-21.00-TG-U00 or later)

TC78  X+

X+
(BSP 13-14-21.00-TG-U00 or later)

TC77XXXX
(BSP 13-18-19.00-TG-U00 or later)
TC75xX   
WT63000 XX

X
(BSP 13-18-19.00-TG-U00 or later)

ET40  

X
(BSP 11-27-04.00-RG-U00-STD-GSE-04)

X
(BSP 13-13-19.00-TG-U00-STD-GSE-04 or later)

ET45  

X
(BSP 11-27-04.00-RG-U00-STD-GSE-04)

X
(BSP 13-13-19.00-TG-U00-STD-GSE-04 or later)

 

+  Denotes devices with battery-based secondary BLE
#  Denotes devices with device-based secondary BLE

The table below lists Device Tracker compatible devices (and respective operating systems).

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
Android 11.x (A11)Android 13.x (A13)
EC50    X#X# 
ET51  X 
MC22 X  
MC27 X  
MC3300X+   
MC3300AX  X+ 
MC3300X XX+ 
MC93XXX 
TC21 XXX
(BSP 13-18-19.00-TG-U00 or later)
TC22   X+
(BSP 13-14-21.00-TG-U00 or later)
TC26 XXX
(BSP 13-18-19.00-TG-U00 or later)
TC27   X+
(BSP 13-14-21.00-TG-U00 or later
TC51X+   
TC52X+X+X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC52AX  X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC52X X+X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC53  X+
(BSP 11-15-23.00-RG-U00 or later)

X+
(BSP 13-14-21.00-TG-U00 or later)

TC56X+   
TC58  
X+
(BSP 11-15-23.00-RG-U00 or later)

X+
(BSP 13-14-21.00-TG-U00 or later)

TC72XXXX
(BSP 13-18-19.00-TG-U00 or later)
TC73  X+

X+
(BSP 13-14-21.00-TG-U00 or later)

TC78  X+

X+
(BSP 13-14-21.00-TG-U00 or later)

TC77XXXX
(BSP 13-18-19.00-TG-U00 or later)
TC75xX   
WT63000 XX

X
(BSP 13-18-19.00-TG-U00 or later)

ET40  

X
(BSP 11-27-04.00-RG-U00-STD-GSE-04)

X
(BSP 13-13-19.00-TG-U00-STD-GSE-04 or later)

ET45  

X
(BSP 11-27-04.00-RG-U00-STD-GSE-04)

X
(BSP 13-13-19.00-TG-U00-STD-GSE-04 or later)

 

+  Denotes devices with battery-based secondary BLE
Denotes devices with device-based secondary BLE

 

Device tracker supported devices list: 

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
Android 11.x (A11)Android 13.x (A13)
EC50    X#X# 
ET51  X 
MC22 X  
MC27 X  
MC3300X+   
MC3300AX  X+ 
MC3300X XX+ 
MC93XXX 
TC21 XXX
(BSP 13-18-19.00-TG-U00 or later)
TC22   X+
(BSP 13-14-21.00-TG-U00 or later)
TC26 XXX
(BSP 13-18-19.00-TG-U00 or later)
TC27   X+
(BSP 13-14-21.00-TG-U00 or later
TC51X+   
TC52X+X+X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC52AX  X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC52X X+X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC53  X+
(BSP 11-15-23.00-RG-U00 or later)

X+
(BSP 13-14-21.00-TG-U00 or later)

TC56X+   
TC58  
X+
(BSP 11-15-23.00-RG-U00 or later)

X+
(BSP 13-14-21.00-TG-U00 or later)

TC72XXXX
(BSP 13-18-19.00-TG-U00 or later)
TC73  X+

X+
(BSP 13-14-21.00-TG-U00 or later)

TC78  X+

X+
(BSP 13-14-21.00-TG-U00 or later)

TC77XXXX
(BSP 13-18-19.00-TG-U00 or later)
TC75xX   
WT63000 XX

X
(BSP 13-18-19.00-TG-U00 or later)

ET40  

X
(BSP 11-27-04.00-RG-U00-STD-GSE-04)

X
(BSP 13-13-19.00-TG-U00-STD-GSE-04 or later)

ET45  

X
(BSP 11-27-04.00-RG-U00-STD-GSE-04)

X
(BSP 13-13-19.00-TG-U00-STD-GSE-04 or later)

 

+  Denotes devices with battery-based secondary BLE
Denotes devices with device-based secondary BLE

Device tracker supported devices list: 

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
Android 11.x (A11)Android 13
EC50    X#X# 
ET51  X 
MC22 X  
MC27 X  
MC3300X+   
MC3300AX  X+ 
MC3300X XX+ 
MC93XXX 
TC21 XXX
(BSP 13-18-19.00-TG-U00 or later)
TC22   X+
(BSP 13-14-21.00-TG-U00 or later)
TC26 XXX
(BSP 13-18-19.00-TG-U00 or later)
TC27   X+
(BSP 13-14-21.00-TG-U00 or later
TC51X+   
TC52X+X+X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC52AX  X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC52X X+X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC53  X+
(BSP 11-15-23.00-RG-U00 or later)

X+
(BSP 13-14-21.00-TG-U00 or later)

TC56X+   
TC58  
X+
(BSP 11-15-23.00-RG-U00 or later)

X+
(BSP 13-14-21.00-TG-U00 or later)

TC72XXXX
(BSP 13-18-19.00-TG-U00 or later)
TC73  X+

X+
(BSP 13-14-21.00-TG-U00 or later)

TC78  X+

X+
(BSP 13-14-21.00-TG-U00 or later)

TC77XXXX
(BSP 13-18-19.00-TG-U00 or later)
TC75xX   
WT63000 XX

X
(BSP 13-18-19.00-TG-U00 or later)

 

+  Denotes devices with battery-based secondary BLE
Denotes devices with device-based secondary BLE

 

Device tracker supported devices list: 

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
Android 11.x (A11)Android 13
EC50    X#X# 
ET51  X 
MC22 X  
MC27 X  
MC3300X+   
MC3300AX  X+ 
MC3300X XX+ 
MC93XXX 
TC21 XXX
(BSP 13-18-19.00-TG-U00 or later)
TC26 XXX
(BSP 13-18-19.00-TG-U00 or later)
TC51X+   
TC52X+X+X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC52AX  X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC52X X+X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC53  X+
(BSP 11-15-23.00-RG-U00 or later)
 
TC56X+   
TC57X X+X+ 
TC58  
X+
(BSP 11-15-23.00-RG-U00 or later)
 
TC72XXXX
(BSP 13-18-19.00-TG-U00 or later)
TC73  X+ 
TC78  X+ 
TC77  XX
(BSP 13-18-19.00-TG-U00 or later)
TC75xX   

 

+  Denotes devices with battery-based secondary BLE
Denotes devices with device-based secondary BLE

 

Device tracker supported devices list: 

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
Android 11.x (A11)Android 13
EC50    X#X# 
ET51  X 
MC22 X  
MC27 X  
MC3300X+   
MC3300AX  X+ 
MC3300X XX+ 
MC93XXX 
TC21 XXX
(BSP 13-18-19.00-TG-U00 or later)
TC26 XXX
(BSP 13-18-19.00-TG-U00 or later)
TC51X+   
TC52X+X+X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC52AX  X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC52X X+X+X+
(BSP 13-18-19.00-TG-U00 or later)
TC53  X+
(BSP 11-15-23.00-RG-U00 or later)
 
TC56X+   
TC57X X+X+ 
TC58  X+
(BSP 11-15-23.00-RG-U00 or later)
 
TC72XXXX
(BSP 13-18-19.00-TG-U00 or later)
TC73  X+ 
TC78  X+ 
TC77  XX
(BSP 13-18-19.00-TG-U00 or later)
TC75xX   

 

+  Denotes devices with battery-based secondary BLE
Denotes devices with device-based secondary BLE

Device tracker supported devices list: 

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
Android 11.x (A11)
EC50    X#X#
ET51  X
MC22 X 
MC27 X 
MC3300X+  
MC3300AX  X+
MC3300X XX+
MC93XXX
TC21 XX
TC26 XX
TC51X+  
TC52X+X+X+
TC52AX  X+
TC52X X+X+
TC53  X+
(BSP 11-15-23.00-RG-U00 or later)
TC56X+  
TC57X X+X+
TC58  X+
(BSP 11-15-23.00-RG-U00 or later)
TC72XXX
TC73  X+
TC78  X+
TC77  X
TC75xX  
WT6300 XX

 

+  Denotes devices with battery-based secondary BLE
Denotes devices with device-based secondary BLE

 

Device tracker supported devices list: 

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
Android 11.x (A11)
EC50    X#X#
ET51  X
MC22 X 
MC27 X 
MC3300X+  
MC3300AX  X+
MC3300X XX+
MC93XXX
TC21 XX
TC26 XX
TC51X+  
TC52X+X+X+
TC52AX  X+
TC52X X+X+
TC53  X+
(BSP 11-15-23.00-RG-U00 or later)
TC56X+  
TC57X X+X+
TC58  X+
(BSP 11-15-23.00-RG-U00 or later)
TC72XXX
TC73  X+
TC78  X+
TC77  X
TC75xX  
WT6300 XX

 

+  Denotes devices with battery-based secondary BLE
Denotes devices with device-based secondary BLE

 

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
Android 11.x (A11)
EC50    X#X#
ET51  X
MC22 X 
MC27 X 
MC3300X+  
MC3300AX  X+
MC3300X XX+
MC93XXX
TC21 XX
TC26 XX
TC51X+  
TC52X+X+X+
TC52AX  X+
TC52X X+X+
TC53  X+
(BSP 11-15-23.00-RG-U00 or later)
TC56X+  
TC72XXX
WT6300 XX

+  Denotes devices with battery-based secondary BLE
Denotes devices with device-based secondary BLE

 

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
Android 11.x (A11)
EC50    X#X#
MC22 X 
MC27 X 
MC3300X+  
MC3300AX  X+
MC3300X XX+
MC93XX 
TC21 XX
TC26 XX
TC51X+  
TC52X+X+X+
TC52AX  X+
TC52X X+X+
TC56X+  
TC72XXX

+  Denotes devices with battery-based secondary BLE
Denotes devices with device-based secondary BLE

 

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
Android 11.x (A11)
EC50    X#X#
MC22 X 
MC27 X 
MC3300X+  
MC3300AX  X+
MC3300X XX+
MC93XX 
TC21 X 
TC26 X 
TC51X+  
TC52X+X+X+
TC52AX  X+
TC52X X+X+
TC56X+  
TC72XXX

+  Denotes devices with battery-based secondary BLE
Denotes devices with device-based secondary BLE

 

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
Android 11.x (A11)
EC50    X#X#
MC22 X 
MC27 X 
MC3300X+  
MC3300AX  X+
MC3300X X 
MC93XX 
TC21 X 
TC26 X 
TC51X+  
TC52X+XX
TC52AX  X+
TC56X+  
TC72XXX

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
EC50 X
MC22 X
MC27 X
MC3300X 
MC3300x X
MC93XX
TC21 X
TC26 X
TC51X 
TC52XX
TC56X 
TC72XX

DeviceAndroid 8.0 (Oreo)
Android 10.x (A10)
TC51X 
TC52XX
TC72XX

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