Customer Experience
Today's Customers Want to Be Right, Right Away
Customer expectations are higher than ever for service, speed, accuracy and convenience. To get ahead, you’ll need to align with what drives customer engagement and satisfaction in every visit. Let’s generate higher profits and satisfy more customers by maintaining a customer-first mindset. Elevate the retail customer experience by creating frictionless stores, optimising inventory and executing smarter, more agile operations.
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Boost Customer Engagement
Zebra's unprecedented data capture and analytics allow you to understand what makes your customers tick and develop innovative ways to elevate customer engagement. Let's personalise the customer experience—making every interaction count where it matters most: at the front line of business.
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Increase Speed and Safety
Zebra scanners enable long read ranges to separate cashiers from customers while tablets and printers expedite curbside service. User- friendly designs safeguard employees and are able to withstand rigorous, long-term sanitisation. Give customers speed and convenience with remote assistance, self-scanning and self-checkout options.
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Empower Associates
Step up the customer experience by reinventing your associates’ role to inventory champions, multi-tasking aces, sales superstars and line busters. Power the collective best to accelerate tasks with smart devices loaded with cutting- edge software in hand, so every associate can do more with every task, every time, at every store.
Customer Experience Solutions
Point-of-Sale
Zebra's Point of Sale solutions keep lanes and customers moving smoothly and quickly.
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Omnichannel Fulfilment
Deliver click and collect profitably from back of the store, on the floor, fulfilment centre, delivery to door and more with Zebra solutions.
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Workforce Management
Solve your workers biggest challenges with Zebra's AI powered mobile solutions that offer real agility.
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Communication and Collaboration
Simplify work and communication with one convenient mobile platform.
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Returns
Zebra's retail returns solutions enable smarter inventory counts, automated task management and better workforce collaboration.
View SolutionSee How Zebra is Innovating Customer Experience
Shoppers' New Habits Stick, Pressuring Fulfillment
Understand how shopper habits are changing and how this will translate into new priorities for your retail customers. Understand how retail decision makers are looking to technology for new solutions. For example, 90% believe it's highly important to use technology to improve stock availability and ordering. Leverage the results to help position our solutions to your customers.
Are You in Step With the New Realities of Retail?
Zebra Reflexis AI-powered, mobile solution provides the real-time agility you need.
Maximize Inventory Performance at Every Level
Learn how Zebra Prescriptive Analytics translates your data into insights and actions with no need for you to sift through reports or guess which item to tackle first.