Of course, improved response time was just one of the many benefits that Nemours (and other hospitals) have gained by making the investment in the right mobility solution. As James Schnatterer, Clinical Applications Manager at Nemours Children’s Health System, explained in a recent press release when asked why they finally decided to switch to an enterprise-grade solution (which, full disclosure, is based on a Zebra mobile computing platform):
“… it offers significantly more capabilities than consumer smartphones…[it] is a durable, hospital-grade device that is easy to clean and disinfect. It provides better performance and battery life for a full shift which is critical to our staff. Additionally, it’s purpose-built for the healthcare environment and workflows which enables us to connect the right patient to the right care resulting in improved patient outcomes.”
His words, not mine. Though I believe that they sum up the points I have been trying to make.
A Final Thought
A few months back, mobility expert Bob Ashenbrenner spoke of the “normalization of risk.” Specifically, he called out how “the normalization of risk has led many organizations to make risky mobile technology decisions that has ultimately cost them more in losses (time, money, customers) than what they ever stood to gain.”
My concern is that there has been some “normalization of risk” occurring during the selection of mobile devices in healthcare over the last several years. Perhaps someone has said: “I’ve cleaned my iOS device a couple of times at home with disinfecting wipes, so it should be fine at the hospital too.” Or maybe someone in IT claimed to have found a consumer device that “meets our minimum security requirements” or “could be configured to scan patient wristbands with some work” or “can sync with the most used applications, which is sufficient enough for now since there are desktop computers at the nurse’s station.”
The problem is that each of these statements entails some level of compromise, whether in the mobile solution’s performance, security or safety metrics. Don’t compromise; not on this. Otherwise you risk compromising your ability to provide the quality care that your patients deserve and your organization prides itself on delivering.
If money is the cause of the compromise, call me or my team before you make a decision. Let’s talk about all of your options. If you need help managing – or justifying – enterprise mobility costs*, we can share plenty of resources that could prove beneficial. For example, these two blogs discussing the total cost of ownership (TCO) – or what we prefer to refer to as the “total benefits of ownership” – of consumer vs. enterprise mobile devices are very helpful:
Putting the Total Back in Total Cost of Ownership – Part 1 and Part 2
Zebra also has several customers that can share the cost-control and resource-reduction strategies they used when making the transition from consumer to hospital-grade solutions. When you talk to them, be sure to ask about the financial savings and efficiency gains they have enjoyed as a result of that switch. The ones I shared above are just the tip of the iceberg.
Feel free to leave me a note below if you’d like to connect, or you can contact the Zebra Healthcare mobility team here.