The story doesn’t stop there, though. Technically, it doesn’t even start there.
My colleagues in EMEA were actually the first Zebras to implement this unicorn after giving it a test run at Zebra’s Heerenveen DC, and based on the success there, the MSI software-driven service was deployed in several other Zebra facilities around the world, including my site in Kenosha, Wisconsin.
It's fair to say, we've all been thrilled since we started using the MSI analytics service. It's been a game-changer. Our teams no longer need to pause their work to track down technology hiccups. Front-line workers aren't stuck playing device-switcharoo when glitches pop up. Thanks to the MSI system from ConnectRF, our IT team can stay one step ahead of any tech troubles and swiftly tackle issues that we didn't see coming or couldn't avoid.
Curious to hear more? Check out my colleagues' experiences in Heerenveen, you'll love their reactions when they realized the power of what they had:
"How We FInally Got to the Root of Our Mobile Connectivity Issues and Hit Our Fulfillment Targets"
So, what's the magic of the MSI software from ConnectRF?
It ramps up productivity by eliminating those time-consuming troubleshooting tasks that can bog down IT teams. Here's what that means for you (based on my personal experience):
- Say goodbye to resource-draining wild goose chases and trying to decipher cryptic data. When a mobile device performance issue crops up, you can identify and tackle the root cause right away, thanks to already-analyzed, crystal-clear data.
- No more frustration of receiving a "no fault found" verdict after sending a supposedly "broken" device for repair. When a front-line worker reports their device isn't functioning as expected, you can figure out the problem and its location before someone even suggests sending it to the repair depot.
- App lag or network disconnects are no longer a reality your workers have to accept. This change alone will do wonders for team morale.
- IT no longer has to wait for a worker to complain about an issue before prioritizing it. They can spot and fix it proactively before it causes major disruption.
- And finally, holding mobile tech vendors accountable won't be a herculean task anymore. You'll have all the proof you need to show them that their component, be it a network access point, software app, or device, isn't working as promised and needs their attention to get back to 100% functionality.
If you haven't yet listened to the podcast episode, I highly recommend giving it a play. I think you'll find my chat with Therese and Shari quite enlightening. And I'd be more than happy to discuss my experience further with you – I can even put you in touch with Shari. With the simplicity of data-driven decisions through MSI, there's no need to wrestle with tech problems any longer.