Mobile Solution Helps Cargus Improve Transparency and Enhance Customer Service
As one of Romania's largest courier companies, Cargus embarked on a digital transformation to provide customers with more transparency and control over their deliveries.
Cargus wanted to equip its couriers with an advanced mobile solution that could easily capture more data, keep customers informed on delivery progress and take card payments while in the field. It also needed a mobile platform able to seamlessly adjust with high increases in demand peaks, such as Black Friday.
Benefits / Outcomes
- Customers have real-time visibility over orders and deliveries.
- Couriers are able to process more packages per day.
- Easy to use solution reduces training time for couriers.