Zebra OneCare™ Maintenance Plans

Technology is Complex.
Maintenance Doesn't Have to Be.

You depend on your devices and software applications to run your business. When they're down, so are your workflows. You don't have time for unexpected surprises that halt your operations. You need a plan to protect against failures and prevent frustrations. Keep it simple and certain with Zebra OneCare maintenance plans.

Never one-size-fits-all, choose the "right-for-you" plan that's tailored to your exact needs and business urgency. Delivering much more than backup warranty and repair, our comprehensive plans add years of ongoing enhancements to protect your technology and your investment.

  • Trusted Service and Ongoing Support from the Source

    Accidents happen, especially in tough business environments. Don't let that halt your operations. Stay a step ahead of the unexpected with troubleshooting and support from the team that knows your devices best and stands behind their technology 100%. Maximise your coverage and get certified repairs with authorised parts, along with security patches and firmware and software updates.

  • Hassle-free Repairs and Support Your Way

    Get the support you need, when and how you need it. Take advantage of self-service diagnostic tools or submit requests quickly and easily online. Tap into Zebra's digital support community for common questions or give us a call to connect with a live agent. Trust Zebra to focus on your business-critical devices, so you can focus on your operational outcomes.

  • Peace-of-mind Plans that Flex to Fit Your Business

    Choose the plan that's right for your business goals and budget. Far from one-size-fits all, Zebra OneCare plans offer everything from Essential coverage to elevated Select support, and even Specialised plans for targeted protection. Pick your plan based on your device type or portfolio, contract length, coverage level and repair turnaround time. It's pain free with our simple subscription model.

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Zebra OneCare™ Essential

Core Assurance

Gain peace of mind when your day-to-day device needs are covered to keep your fleet up and running. Get comprehensive protection, including phone support, three-day repair turnarounds, software and security updates, and cloud-based visibility into repair reports and more with VisibilityIQ™ OneCare™.

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Zebra OneCare™ Select

Maximum Protection

Access around-the-clock support with the Zebra OneCare Select plan. Build on the benefits of the Essential plan, PLUS 24/7 live-agent telephone support and next-business-day, ‘like new’ device replacement pre-loaded with your settings, software, apps and OS, and LifeGuard versions.

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Zebra OneCare™ Special Value (SV)

Right-Priced Protection

Protect your value-tier printers and mobile devices with our specialised plan including technical and software support, five-day repair turnarounds and optional accidental damage coverage. Plus, mobile computer users will get access to our cloud-based VisibilityIQ OneCare tool.

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Zebra OneCare™ Technical and Software Support

Standalone Technical and Software Support

Protect your data and get support when needed, even without a repair support plan. Access expert technical support and Zebra-exclusive security patches and software updates, including LifeGuard™. This plan also provides support for software applications, both OEM and third-party.

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Zebra OneCare™ On-Site Support

Certified On-Site Technician

When you can't send your devices to a Zebra Service Centre for repair or service, we'll send a Zebra-trained and certified technician to you for one-on-one, personalised attention.* An ideal option for devices that are too vital, large or cumbersome to ship, choose 1- or 2-business day options.

*Not available in all regions.

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VisibilityIQ™ OneCare™

Cloud-based visibility that gives you insight into all of your support activities.

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Terms and Conditions

Technical Support is provided by Zebra under the following conditions:

  1. For mobile Computing devices and standalone Restricted Software products Technical support is available for a period of 90 days from when the instance of Software or Hardware are first shipped by Zebra or, with proof of purchase or license, from the purchase date whichever is later. For DCS hardware Products Technical support is available for the duration of the hardware warranty.
  2. Under a Zebra OneCare Service Contract
  3. Under a Technical and Software Support Contract
  4. Online, via technical articles and solutions in English

NOTES: Services and Service availability may differ by region. FOR PRODUCT SKUS THAT ARE DESIGNATED NOT FOR SALE, SERVICE AND/OR USE OUTSIDE OF CHINA, THESE SKUS ARE ELIGIBLE FOR SERVICE COVERAGE ONLY IN MAINLAND CHINA FROM ZEBRA AND/OR ZEBRA AUTHORISED CENTRES

Please contact your Zebra sales representative for details.

To view Zebra product warranty, please visit www.zebra.com/warranty.

No warranties, expressed or implied, are given, and Zebra expressly disclaims all other warranties, including and without limitation, the implied warranties of merchantability and fitness for a specific purpose.