BigChange Selects Zebra Technologies to Support Its Business Transformation and Growth Plan

BigChange users will benefit from rugged ET45 tablets and TC27 handheld mobile devices

BOURNE END, England – March 25, 2024 Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today announced that BigChange, the UK based field service management software provider, is equipping its customers with Zebra’s modern rugged devices as part of its growth plan.

Founded in 2013, BigChange supports around 100,000 users, including 40,000 field workers across more than 2,000 companies in the UK. Using an all-in-one job management platform that manages the workflow from beginning to end for companies with a mobile workforce, the days of personal consumer phones, large paper diaries, and haphazard approaches to handling customer enquiries and jobs are a thing of the past for BigChange customers.

In collaboration with Peak Technologies, a Zebra Premier Solutions Partner, BigChange now provides Zebra rugged ET45 tablets and TC27 handheld mobile devices to thousands of companies with front-line workers in field operations, construction, utilities and maintenance. These professionals need robust tools for communication and data capture, sharing and access in demanding indoor and outdoor working environments.  

“We have ambitious plans to grow our business, and a key part of that is ensuring our platform users get the best support possible,” said Paul Witter, Head of Finance, Commercial and Partnerships at BigChange. “Part of our offer includes providing our customers with the tools to get the job done. Following conversations with Zebra and Peak Technologies and a pilot with some customers, it was clear that Zebra’s ET45 and TC27 devices were the right solution to complement our platform, support our customers and help drive BigChange’s growth plan.”

The ET45 tablet and TC27 handheld have shift and multi-shift battery power, integrated standard and advanced scanning, high-resolution rear and front cameras, and Wi-Fi 6, 5G, Bluetooth and GPS connectivity. The devices feature a rugged design, IP65 (plus IP68 for the TC27) sealing, Corning Gorilla glass, and are drop and tumble resilient in hot, cold, and humid environments.   

Users leverage BigChange platform features, including CRM, job scheduling, financial management, vehicle tracking, mobile app and business intelligence to win more work, take control of their operations and deliver the best customer experiences. Equipped with Zebra rugged devices needed in the field, front-line workers have a seamless, digitised solution on and off the platform.

As part of the transformation, Peak Technologies provides managed services, including five years of software support with security updates, OS updates and patches, onboarding, mobile device management and reporting. BigChange has also invested in Zebra services to ensure they have the additional, reliable tech support they need to help drive growth.

“The solutions and services from Zebra and Peak Technologies will contribute to the growth and transformation of BigChange and its customers,” said Tim Stoddard, General Manager and Senior Vice President of EMEA, Zebra Technologies. “In tough environments, front-line workers need rugged devices designed for business that are easy to use to get the job done.”


  • As part of its growth plans, BigChange invests in Zebra ET45 rugged tablets and TC27 mobile devices for its platform users in the utilities, construction and maintenance sectors.
  • Peak Technologies provides various managed device services to support BigChange alongside additional Zebra services.
  • These devices and services will support BigChange and front-line workers in challenging environments with the ruggedness, connectivity, data capture tools, updates and reporting needed to provide an optimal experience.


Zebra (NASDAQ: ZBRA) helps organisations monitor, anticipate, and accelerate workflows by empowering their frontline and ensuring that everyone and everything is visible, connected and fully optimised. Our award-winning portfolio spans software to innovations in robotics, machine vision, automation, and digital decisioning, all backed by a +50-year legacy in scanning, track-and-trace and mobile computing solutions. With an ecosystem of 10,000 partners across more than 100 countries, Zebra’s customers include over 80% of the Fortune 500. Newsweek recently recognised Zebra as one of America’s Most Loved Workplaces and Greatest Workplaces for Diversity, and we are on Fast Company’s list of the Best Workplaces for Innovators. Learn more at or sign up for news alerts. Follow Zebra’s Your Edge blog, LinkedIn, X and Facebook, and check out our Story Hub: Zebra Perspectives.

Media Contact: 
Daniel Blackman
Zebra Technologies
07408 864 597

Industry Analyst Contact:
Kasia Fahmy
Zebra Technologies

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