TrainOSE  using ticketing system devices
Success Story

Reliable Digital Ticketing System Helps Greek Train Operator Enhance Monitoring and Management

TrainOSE improved all points of the ticketing process, from faster issue to increased revenue due to quicker validation.

TrainOSE

Challenge

TrainOSE wanted a reliable digital ticketing system to replace its pen and paper process. The train operator was losing money due to the time-consuming process of validating tickets aboard its 342 commercial train routes. TrainOSE would only be able to validate a small number of passengers between each stop. As a result, revenue was potentially being lost.

Benefits / Outcomes

TrainOSE deployed Zebra TC5x Series Mobile Computers paired with Zebra ZQ320 mobile printers to digitalise its ticketing and validation process. The solution allows TrainOSE to validate and issue tickets on trains, a process previously only possible at the ticketing counter. The digital ticketing process is quicker than the previous pen and paper method and eliminates human errors such as illegible handwriting. The new digital solution has also boosted revenue for TrainOSE and provided more visibility into ticket sales for the senior management team.

Customers

TrainOSE
Athens, Greece

Partner

Novatron
Chalandri, Greece

Solutions

TC5x Series Mobile Computers
ZQ320 Mobile Printers
VisibilityIQ™ Foresight

Help

Consult an expert

Our team of partners and sales associates know the ins and outs of every industry to deliver tailored solutions to customers. Let us connect you with a Zebra expert in your area to select and implement the right Zebra solution that best fit your business needs.

Talk to a partner
Talk to a partner
Need more information on what solution is right for your needs? A partner can help.
Contact sales
Contact sales
Ready to integrate Zebra solutions into your systems? Contact us to get started.