TrainOSE

Challenge

TrainOSE wanted a reliable digital ticketing system to replace its pen and paper process. The train operator was losing money due to the time-consuming process of validating tickets aboard its 342 commercial train routes. TrainOSE would only be able to validate a small number of passengers between each stop. As a result, revenue was potentially being lost.

Benefits / Outcomes

TrainOSE deployed Zebra TC5x Series Mobile Computers paired with Zebra ZQ320 mobile printers to digitalize its ticketing and validation process. The solution allows TrainOSE to validate and issue tickets on trains, a process previously only possible at the ticketing counter. The digital ticketing process is quicker than the previous pen and paper method and eliminates human errors such as illegible handwriting. The new digital solution has also boosted revenue for TrainOSE and provided more visibility into ticket sales for the senior management team.

Customer

TrainOSE
Athens, Greece

Partner

Novatron
Chalandri, Greece

Solution(s)

TC5x Series Mobile Computers
ZQ320 Mobile Printers
VisibilityIQ™ Foresight