I don’t have to tell you how important Android™ mobile computers have become to your business’ success. If you didn’t have technology available to help guide you and your team through each task and your entire to-do list, life would be hard. (I remember what the pen and paper days were like.) Front-line workers would have to guess where to go and what to do next. They weren’t able to submit real-time status updates to others involved in the workflow, nor could they be able to collaborate with others to ensure the best outcomes for customers, patients, partners or your business. Essentially, they were working in the dark, hoping they were making the right decisions and very few mistakes.
I want to help ensure that does not remain a struggle by showing you how to make your Zebra Android mobile computers visible even when they are out of sight and possibly even offline.
Zebra Device Tracker’s New Features Help You Take a Proactive Stance Against Losses
Last year, I wrote about the many benefits of the Zebra Device Tracker software here on the Your Edge blog. Several of you then called to share your enthusiasm about this new tool with me and my colleagues around the world. Finally, you could recover devices that disappear throughout the day versus having to spend thousands of dollars looking for or replacing them.
I understand the excitement. Retailers tell us that before a cloud-based tool such as Device Tracker existed, they would lose 10% of their entire mobile device fleet each year on average. Healthcare providers were losing even more. Those aren’t nominal numbers when you consider the sticker price of mobile devices, much less…
- the lost productivity that occurs when workers must search for missing devices and/or work without devices.
- the increased risk that workers will make the wrong call or an accidental mistake when they don’t have real-time access to the right people or information.
- the IT labor costs associated with looking for and locking down missing devices and then ordering, configuring, securing, and deploying replacement devices.
- the shipping costs associated with getting replacement devices to the right facilities or field-based workers as quickly as possible.
- any software development work required when missing devices must be replaced with newer models running different operating systems.
- the security liability associated with missing devices. If a bad actor finds the missing device, or the device was intentionally stolen and never recovered, they could potentially access sensitive data and business systems, making your business vulnerable to much larger losses.
Zebra’s Device Tracker tool proved to be just what you needed to minimize, if not completely eliminate, these expensive device losses. But even the best tools can be improved upon, especially technology tools. So, my team and I have been looking at ways to make Device Tracker even better. We realized that you would benefit from four key changes:
1. A more simplified web dashboard
2. A historical log of which employees have used each shared device
3. An automated notification system for “at risk” devices
4. A way to crowdsource missing device locations
So, we have added new capabilities to deliver these benefits:
1. We simplified the look and feel of the Device Tracker web dashboard to make it easy for device administrators to see the status of your fleet. It doesn’t matter if IT managers and operations managers are remote or just busy, they can login to any internet-enabled device, pull up Device Tracker, and confirm the real-time status of all Zebra Android mobile computers your company has deployed. Site managers can also subscribe to an end-of-day report to get an emailed a status summary of all on-site devices. If they need to run a time-restricted snapshot report, it’s as simple as a quick date filter. They can even drill down into device utilization data for certain sites so you can better track which devices are being over or underused and which aren’t being properly maintained by workers (i.e., batteries are being drained to zero before a worker attempts to recharge).