It’s time to talk about how you’re managing your company’s printers considering the central role they play in front-line workers’ productivity, your customers’ happiness, and your success.
It’s never been easy to keep a business running smoothly. But it has become increasingly difficult since we started digitalizing everything as a society. All it takes is a short power outage to realize how much we rely on technology, and all it takes is for a single printer to go down – even on a good day – for your entire operation to feel like it’s falling apart. Every other device could be online. But if a printer isn’t, workers panic.
That’s because nearly every part of your operation is tied to a printer somehow – either by the labels, price tags, patient wristbands, packing slips, temperature sensors, RFID tags, instructions, receipts or records it generates.
So, I invited Rachel Quinnell, HP’s Global Zebra Program Manager for Managed Print Services, to talk with me – and you – about managed print services for thermal barcode printers.
This is something I feel is severely underrated and undervalued by businesses today. Most technology-related discussions seem to be focused on what’s next in technology and budget is often allocated to advanced technology solutions that promise to enable a simple, hassle-free work experience. But with every new technology project, IT resources seemed to be stretched thinner and thinner and the responsibility increasingly falls to front-line workers to manage what I’ll call the fundamental technologies. These are the mobile computers, scanners and printers they’re using to perform core business functions, such as fulfilling and shipping orders, managing shelf prices, tending to patients or providing proof of transactions.
So, I asked Rachel to share some stories about the value that managed print services has brought to HP Managed Print Services customers, many of whom are using Zebra printers. I’d also asked her to share the realities of managing printers in house – the challenges that customers have experienced that ultimately led them to call HP for professional service support.
I recommend you take 15 minutes to hear what she had to say: