Customer Expectations Shaping In-Store Communications and Collaborations Needs
The world’s leading retailers are turning to unified solutions for mobile devices as a means of improving customer service. These solutions condense essential work functions like in-store messaging, phone calls, expert advice and more into a single interface, compatible with all major mobile devices. This streamlines the process of serving customers, maximising efficiency and quality of service.
This white paper examines the top four customer expectations that are driving retailers’ needs for better communication and collaboration solutions.
- The impact of ever-changing retail customer expectations
- Role of in-store communication and collaboration tools in meeting expectations
- Tools retailers need to elevate to optimise the customer experience