A layered support approach helps your technical team quickly resolve complex high-level issues and maximize system availability.
Zebra’s Technical Support provides customers with the expert assistance required to resolve technical problems after Zebra’s products have been installed or deployed. Our goal is to identify the root cause and troubleshoot the problem remotely to get you back up and running as quickly as possible. Technical Support is provided through online documentation and by phone and email. With support available in 16 languages, and Support Centres across the world, we can take care of our customers’ needs, no matter where they are located.
Terms and Conditions
Technical Support is provided by Zebra under the following conditions:
• For a period of 90 days from when the instance of Software or the Hardware is first shipped by Zebra or, with proof of purchase or license, from the purchase date (whichever is later)*
• Under a Zebra OneCare Service Contract
• Under a Technical and Software Support Contract
• Online, via technical articles and solutions in English
*Applies to all products except discrete barcode scanners from the Data Capture Solutions (DCS) division, for which technical support is available for the duration of the hardware warranty.
Access and availability
Technical Support is available as follows when a customer is entitled under Warranty, Zebra OneCare Essential or Technical and Software Support Contract:
Mobile Computers, Scanners, RFID Readers and WLAN:
North America (NA) and Latin America (LA): Monday–Friday 8 am to 8 pm (EST)
Europe, the Middle East and Africa (EMEA): Monday–Friday 8 am to 7 pm (CET)
Asia Pacific (APAC): Monday–Friday 9 am to 6 pm (Local Time)
North America (NA) and Latin America (LA): Monday–Friday 7 am to 6 pm (EST)
Europe, the Middle East and Africa (EMEA): Monday–Friday;9 am to 5 pm (local time)
Asia Pacific (APAC): Monday–Friday 9 am to 6 pm (Singapore Time)
Under Zebra OneCare Select and other service contracts as specified, Zebra provides technical support 24/7.