Power Supply Unit Voluntary Recall

Updated June 2018

The Zebra Power Supply Unit (PSU) recall initiated December 2016 has been expanded. Additional incidents have been reported since the initial recall was communicated. Out of an abundance of caution, Zebra is expanding the parameters of the original recall to include additional models over a longer time frame as a further precaution to ensure the safety of our customers.

The recall period is expanded to include PSUs manufactured by the FSP Group between October 1, 2006 and December 31, 2012. These PSU's were sold as after-market kits or included with the sale of Zebra printers that may or may not have been included in the original recall notice. This is a list of associated printer models.

Desktop Printers

APxxx, GC4xxx, GK4xxx, GK888xx, GX4xxx, GT8xx, HC100, H/LP/TLP/Rxxxx (282x, 284x, 384x), PS4000, T2xxx, Thermal 284x, ZP4xx, ZP5xx                                                                                    

Card Printers

BR1xxx, CN1xxx, J1xxx, P1xxx, SC1xxx, WM1xxx, ZXP Series 1, ZXP Series 3x

PSUs that serve as the power source for the above-named models of Zebra printers have been identified as potentially containing an improperly mixed phosphorus compound that is used in the flame retardant resin in the DC power supply connectors. This deficiency in the phosphorus based connector resin, when combined with moisture and humidity over time, can potentially lead to overheating or a fire hazard.

For a more detailed list of printer models, please click here.

The listed printer models will generally have the Zebra brand name, along with the above identifiers, but in very limited instances may also or only have the following brand names: Airborne Express, Austrian Post, BD, CVS, DHL, DIE POST + / LA POSTE / LA POSTA, Digital China, FedEx Express, GLS, Hasar, Javelin, Pluriservice, Quest Diagnostic, Sabre, ScripTalk Rx, Tyco, and UPS.

After independent testing, it has been confirmed that the issue is limited to an identified group of PSUs and is NOT associated with the actual Zebra-manufactured printer or AC power cord.

The PSUs were sourced from an established, reputable third-party manufacturer who has been cooperative with the voluntary recall mandates.

The safety of our customers is of paramount importance to Zebra. While Zebra did not directly manufacture the PSUs, we recognise that our component-suppliers are an extension of Zebra and we are working diligently to rectify the issue in a manner that is least disruptive to our customers and channel partners.

Quality, both in product and customer care, is a top priority for Zebra, and we are committed to protecting the safety of our customers.

How to Identify Affected Equipment and Request Replacements

1. Collect Printer Serial Number(s)

Locate and record all serial numbers of printers (found on the label adhered to the bottom of the printer).

Previously checked inventory should be re-checked against the expanded recall period and printer models.



 

2. Collect Power Supply Date Code(s)

For each of the printers you identified above, please disconnect the PSU from the printer and examine the “brick” to locate the date code, which is marked with “D/C” (see video on right).

Ensure you check all spare power supplies not currently attached to printers.

If the date code is in the ranges 0639XX through 1253XX (YYWWXX, where YY=year and WW=week), your PSU has been included in the voluntary PSU recall. If the date code on your PSU is not within this date range, your PSU is not included in the voluntary PSU recall, and you can continue to use it with the appropriate Zebra printer.

PSUs manufactured by Hitek are NOT affected by the recall.

This step does not apply to some printers.

If you are contacting us regarding a ZP450 or ZP450 ctp printer, please click here.

If you are contacting us regarding a ZP5XX printer (ZP500, ZP500 EPL, ZP500 ZPL, ZP500 Plus, ZP500 Plus EPL, ZP500 Plus ZPL, ZP505, or ZP505 EPL), please click here.

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3. Validate Your Information

Complete the validation form to fully validate your information and to initiate the PSU replacement process.

If you have a large number of power supplies to replace (more than 10 power supplies per physical location),
please contact Customer Support or call us at one of the numbers below and we will assist you with the request process.

Please be prepared to provide the following information associated with each affected power supply:

  • Your company name and contact information
  • "Deliver To" information for replacement(s)
  • Printer Serial Number(s) (e.g. 28J102600001)
  • Power Supply Date Code(s) (e.g. 110710)

 

4. Destroy Affected Unit

After validating that you have an affected PSU, we request you destroy the PSU as outlined below and submit a picture providing proof of destruction to Zebra as follows: 

  • Take a picture of your brick(s), label side up, with the cable(s) cut off
  • E-mail picture(s) of destroyed PSU(s) to PSUrecall@zebra.com with the following subject line: PSU Recall Proof of Destruction
  • Include the following in the body of the e-mail:
    • Date codes(s) and quantity of the affected PSU(s)
    • Your company’s name
    • Location address(es) where the power supplies were used
    • Contact information (optional)
  • Recycle the destroyed PSU(s) and cable(s) in compliance with your local regulations. If you are not sure how or where to do this, contact the Reseller who sold you your equipment.

 

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PLEASE NOTE: Consistent with Zebra’s commitment to continuous quality and energy efficiency improvements, the replacement PSU will have a different part number and higher energy efficiency than the affected PSU. To determine the replacement PSU to use with your printer please use the following table:
psu recall table

Important: If you do not have the e-mail confirmation you will receive from our website after your replacement info is submitted, we recommend that you use this table when you receive your replacement power supplies to ensure that you are replacing each power supply with the correct power supply unit/part number. Otherwise your printers may not function properly.

Have More Questions?  Contact Us

For additional information about this recall, contact us via e-mail or phone.

1.800.658.3795 (US and Canada)

1.972.893.1548 (International)